Principal AI Product Manager

MYOB; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office setup allowance

Corporate discounts

Wellbeing partnership with Sonder

Training & development

Generous leave options

Belonging & community initiatives

Job summary

MYOB is seeking a Principal AI Product Manager to lead an LLM-powered conversational experience across the core platform. You’ll own end-to-end product development, from discovery to delivery, with a strong focus on customer value and commercial outcomes.

Join a highly visible AI product team and collaborate with Technology, Design and Research to mature capabilities and scale impact for customers across Australia and New Zealand.

Qualifications

• Hands-on experience owning and delivering AI products, ideally LLM or GenAI-powered.
• Strong product craft from strategy and discovery through delivery, measurement and optimisation.
• Enough technical depth to work with AI and engineering teams, and prototypes.
• A strong customer mindset with experience turning insight into product decisions.
• Commercial judgment connecting customer problems with business outcomes.
• Ability to lead through influence and communicate with engineers, designers and executives.

Responsibilities

• Own the strategy and roadmap for a flagship AI product, driving maturity and scale.
• Influence senior and executive stakeholders with clear priorities and dependencies.
• Engage customers through interviews and experiments to uncover problems worth solving.
• Partner with AI, engineering, design and research teams to prototype and deliver.
• Define success metrics across customer value, adoption, AI quality and outcomes.
• Balance short-term opportunities with long-term platform investments.

Skills

AI product management

LLM/GenAI experience

Product lifecycle

Customer discovery

Executive stakeholder comms

Cross-functional leadership

Tools

LLM platforms

Prototyping tools

Job description

We’re a leading business management solution with a core purpose helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

Build What’s Next For AI At MYOB

We’re looking for a Principal AI Product Manager to take the lead on one of MYOB’s flagship AI products, our LLM-powered conversational experience across our core platform. The product is live, customers are using it and the foundations are there. Your opportunity is to take it to the next level, shaping the roadmap, customer experience and commercial strategy as we mature and scale the capability. It’s a highly visible role within our AI product team working closely with Technology, Design and Research, as well as senior leaders across MYOB. You’ll sit at the intersection of customer problems, product craft and emerging AI technology, turning what’s possible into experiences that genuinely make running a business easier.

The opportunity

You’ll own the product end-to-end, from customer discovery and experimentation through to roadmap, commercialisation, delivery and optimisation. You’ll work closely with engineers and AI specialists, get hands‑on with customers, and help make the calls that matter when building probabilistic AI products where AI adds real value, how we measure quality and trust, and how we balance customer outcomes with technical and commercial considerations. The scale and visibility are significant. You’ll be shaping how customers interact with MYOB’s core products in new ways, while working across an AI ecosystem that includes technologies from Anthropic, OpenAI, Microsoft and other partners.

What You’ll Be Doing

• Own the strategy and roadmap for one of MYOB’s flagship AI products, taking it from an established capability to its next stage of maturity and scale.
• Influence senior and executive stakeholders, clearly communicating the roadmap, priorities, trade‑offs, dependencies and opportunities.
• Get close to customers through interviews, research, workshops and experimentation to uncover problems worth solving and validate opportunities.
• Partner deeply with AI, engineering, design and research teams to prototype, test, deliver and continually improve AI‑powered experiences.
• Define how success is measured across customer value, adoption, AI quality, reliability, trust, performance and commercial outcomes.
• Shape product and commercial decisions, balancing short‑term opportunities with longer‑term platform and capability investments.

What You’ll Bring

• Hands‑on experience owning and delivering AI products, ideally LLM or GenAI‑powered customer experiences.
• Strong product craft, with experience taking complex digital products from strategy and discovery through delivery, measurement and optimisation.
• Enough technical depth to work credibly with AI and engineering teams, understand model behaviour and trade‑offs, and ideally get hands‑on with prototypes.
• A strong customer mindset and genuine curiosity, with experience conducting customer discovery and turning insight into product decisions.
• Commercial judgement and the ability to connect customer problems and emerging technology with meaningful business outcomes.
• The ability to lead through influence and communicate confidently with everyone from engineers and designers through to senior executives.

Experience in SaaS, B2B or fintech is useful, but it isn’t a prerequisite. We’re open to people from product, engineering or other relevant backgrounds where you can demonstrate that you’ve been accountable for delivering LLM or probabilistic AI products.

Why this role?

You’ll take on a live product with an existing team, customers using it and data to learn from. The foundations have been laid, but there’s enormous scope to determine where the product goes next and how AI reshapes the way customers work with MYOB. It’s a rare opportunity to combine AI product craft, meaningful customer scale, technical depth and executive‑level influence in one role. If you’ve already built AI products and want to own what happens next, we’d love to hear from you.

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

• See what it's like to work at MYOB and what we're all about.
• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in‑person celebrations and social events
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members
• Unlock your potential via in‑house training and programs, LinkedIn Learning, conferences and study assistance
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
• Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.