Senior AI-Driven Process Transformation Lead

Novigi; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Novigi is a data and technology partner for the Financial Services industry with offices in Sydney and beyond. The role blends practical consulting with AI-enabled process transformation to reinvent how clients work, making processes clearer, faster, and more scalable.

You will assess current-state operations, identify opportunities, and shape future-state designs that balance automation with human judgement and effective handoffs across redesigned workflows.

Qualifications

• 5+ years in process improvement, redesign, transformation delivery, or management consulting.
• Experience developing process analyses, benchmarks, or business cases for stakeholders.
• Practical use of AI-enabled tools for research, analysis, or deliverable development.
• Exposure to AI, automation, workflow, data, or digital solutions in business processes.
• Experience in a consulting environment or domain such as financial services, tech, or health.

Responsibilities

• Analyse current-state processes, pain points, performance gaps, and root causes to define practical transformation opportunities.
• Develop future-state process designs that incorporate AI touchpoints, automation opportunities, operating model changes, controls, and adoption considerations.
• Prepare clear process specifications, design artefacts, analysis packs, and recommendations for delivery teams and stakeholders.
• Conduct change-impact assessments to help clients understand their position and prioritise improvement initiatives.
• Apply industry knowledge to validate process designs and ensure practical, credible recommendations aligned to business needs.
• Define how AI agents should operate within redesigned processes, including decision boundaries, autonomy levels, exception handling, escalation points, and handoffs.
• Contribute to internal methods, reusable assets, reference materials, and knowledge libraries that support AI-enabled transformation work.

Skills

Process transformation

Consulting

Data & AI

Stakeholder engagement

Education

Bachelor degree or equivalent

Job description

Novigi is a data and technology partner for the Financial Services industry with offices in Sydney and beyond. The role blends practical consulting with AI-enabled process transformation to reinvent how clients work, making processes clearer, faster, and more scalable.

You will assess current-state operations, identify opportunities, and shape future-state designs that balance automation with human judgement and effective handoffs across redesigned workflows.