Senior Administrator - Lead Ops & Client Experience

MARS PARTNERSHIP PTY. LTD.; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Annual remuneration reviews

Career development and progression

Ongoing learning and professional dev.

Flexible work approach

Team-building activities

Wellness initiatives

Job summary

MARS PARTNERSHIP PTY. LTD. is seeking a Senior Administrator to lead the administration function and support the smooth operation of a busy professional services firm in Melbourne. This hands‑on leadership role focuses on ownership, process improvement and mentoring across the team.

You will oversee day‑to‑day administration, work with directors and managers, and drive efficiency and excellent client and employee experiences while maintaining a professional workplace environment.

Qualifications

• Previous experience in a senior administration, office management or professional services support role.
• Public practice experience is highly regarded.
• Strong leadership capability and experience mentoring or guiding team members.
• Excellent communication and stakeholder management skills.
• Advanced organisational and time management skills.
• Strong Microsoft Office skills, including Word, Outlook and Excel.
• Experience with BGL CAS 360 (highly regarded).
• Sound judgement and the ability to manage confidential information.

Responsibilities

• Lead and support the administration function to ensure exceptional service delivery across the business.
• Create a welcoming and professional client experience.
• Oversee reception and front‑of‑house operations.
• Maintain office facilities, equipment and workplace presentation.
• Drive continuous improvement of administration processes, systems and procedures.
• Process basic ASIC company changes.
• Prepare and distribute client documentation through digital signing platforms.
• Manage administrative inboxes and ensure timely responses.
• Contribute to special projects and business initiatives as required.

Job description

MARS PARTNERSHIP PTY. LTD. is seeking a Senior Administrator to lead the administration function and support the smooth operation of a busy professional services firm in Melbourne. This hands‑on leadership role focuses on ownership, process improvement and mentoring across the team.

You will oversee day‑to‑day administration, work with directors and managers, and drive efficiency and excellent client and employee experiences while maintaining a professional workplace environment.