Senior Administrator (Client Services)

Securitas Insurance Group; Perth; In loco; AUD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Parking

Friendly team

Descrizione del lavoro

Securitas Insurance Group in Hillarys, WA is seeking an experienced administrator to join a friendly team. The role offers genuine flexibility around working hours and a stable, client-focused environment in a well-established business.

You will manage client communications, process insurance documents, assist with claims and liaise with insurers. A varied workload and independent responsibility are key aspects of the role.

Competenze

• Solid administration experience and reliability.
• Strong organisational skills and attention to detail.
• Friendly, approachable manner and confidence communicating with clients.
• Ability to manage competing priorities and follow tasks through to completion.

Mansioni

• Being a friendly, professional point of contact for clients by phone and email.
• Building positive relationships with clients and helping with their enquiries.
• Preparing and processing insurance applications, renewals and policy updates.
• Assisting clients with insurance claims and keeping them informed throughout the process.
• Liaising with insurers and other external parties.
• Maintaining accurate client records, documentation and correspondence.
• Coordinating general office administration and helping ensure everything runs efficiently.

Conoscenze

Administration experience

Client services

Organised

Excellent communication

Formazione

High school diploma

Strumenti

Microsoft Office

CRM familiarity

Descrizione del lavoro

We're looking for a capable, organised and personable administrator to join our friendly team at Securitas Insurance Group in Hillarys.

This is an opportunity to join an established business in a varied, client-focused role, with genuine flexibility to choose working hours that suit your circumstances.

You might be coming from professional services, healthcare, financial services, property, education or another industry entirely. What matters most to us is that you're experienced, reliable, organised and enjoy providing an excellent customer experience.

Why this opportunity is different

Hours that work for you – genuine flexibility to arrange your working hours around your personal commitments.

Convenient northern suburbs location – based in Hillarys, with easy access to parking.

A supportive, established business – work alongside a friendly team that values experience, initiative and doing things properly.

A role with variety and ownership – manage your responsibilities independently, build client relationships and make a real contribution.

Optional career progression – if you're interested in developing a career as an Insurance Adviser, we'll support you along that pathway. Equally, if you're looking for a rewarding, long-term administration role, that's absolutely fine too.

The opportunity

You'll play an important role in ensuring our clients receive a consistently high level of service while helping keep the day-to-day administration of the business running smoothly.

Your responsibilities will include:

Being a friendly, professional point of contact for clients by phone and email.

Building positive relationships with clients and helping with their enquiries.

Preparing and processing insurance applications, renewals and policy updates.

Assisting clients with insurance claims and keeping them informed throughout the process.

Liaising with insurers and other external parties.

Maintaining accurate client records, documentation and correspondence.

Coordinating general office administration and helping ensure everything runs efficiently.

About you

We're particularly interested in someone who has developed strong administration skills through previous employment and is confident in managing a varied workload.

Ideally, you'll bring:

Solid experience in administration, client services or office coordination.

Strong organisational skills and excellent attention to detail.

A friendly, approachable manner and confidence communicating with clients.

The ability to manage competing priorities and follow tasks through to completion.

Good computer skills and confidence in learning new systems.

A proactive attitude and the ability to work independently.

Previous insurance or financial services experience is not required.

We're happy to provide training in the insurance-specific aspects of the role. What we're looking for is someone who already knows how to organise their work, communicate professionally and take responsibility for getting things done.

A role that fits your circumstances

We recognise that experienced people have commitments outside work, and that a traditional 9-to-5 arrangement doesn't suit everyone.

That's why we're offering genuine flexibility around working hours.

Whether you're looking to balance work with family commitments, return to a professional role after some time away, or simply find a position that offers a better balance, we'd welcome a conversation.

We're looking for someone who can make a meaningful, long-term contribution to the business, and we're open to discussing an arrangement that works for both sides.

About Securitas Insurance Group

Securitas Insurance Group is an established insurance business focused on providing quality advice, personalised service and long-term relationships with its clients.

Our team values professionalism, integrity and a practical, supportive approach to getting things done.

We believe good people make a real difference, and we're looking for someone who will become a valued part of the business for years to come.

Interested?

If you're an experienced administrator who enjoys working with people and would value a role offering flexibility, stability and a supportive team, we'd love to hear from you.

You don't need insurance experience to apply.