Senior Admin & Client Services Lead (Flexible Hours)

Securitas Insurance Group; Perth; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Parking

Friendly team

Job summary

Securitas Insurance Group in Hillarys, WA is seeking an experienced administrator to join a friendly team. The role offers genuine flexibility around working hours and a stable, client-focused environment in a well-established business.

You will manage client communications, process insurance documents, assist with claims and liaise with insurers. A varied workload and independent responsibility are key aspects of the role.

Qualifications

• Solid administration experience and reliability.
• Strong organisational skills and attention to detail.
• Friendly, approachable manner and confidence communicating with clients.
• Ability to manage competing priorities and follow tasks through to completion.

Responsibilities

• Being a friendly, professional point of contact for clients by phone and email.
• Building positive relationships with clients and helping with their enquiries.
• Preparing and processing insurance applications, renewals and policy updates.
• Assisting clients with insurance claims and keeping them informed throughout the process.
• Liaising with insurers and other external parties.
• Maintaining accurate client records, documentation and correspondence.
• Coordinating general office administration and helping ensure everything runs efficiently.

Skills

Administration experience

Client services

Organised

Excellent communication

Education

High school diploma

Tools

Microsoft Office

CRM familiarity

Job description

Securitas Insurance Group in Hillarys, WA is seeking an experienced administrator to join a friendly team. The role offers genuine flexibility around working hours and a stable, client-focused environment in a well-established business.

You will manage client communications, process insurance documents, assist with claims and liaise with insurers. A varied workload and independent responsibility are key aspects of the role.