Senior Administration & Village Operations Lead

Retire Australia; Adelaide; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

RetireAustralia, overseeing Wisteria Grove Retirement Village in Adelaide, seeks a Senior Administration Assistant to provide high‑level admin, financial and operational support. You'll work with residents, families and contractors, with opportunities to act as Village Manager in their absence.

Reporting to the Village Manager, the role covers invoicing, revenue receipt, resident billing and communications, ensuring a safe, well‑run community. Full‑time, on‑site, Monday–Friday.

Qualifications

• Previous experience in a senior administration or similar role.
• Strong organisational skills and exceptional attention to detail.
• Advanced Microsoft Office skills and confidence using database systems.
• Experience with financial administration, invoicing and reconciliations.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and meet deadlines.
• A professional and empathetic approach when supporting residents.
• Experience building strong relationships with a broad range of stakeholders.
• Proactive approach to problem solving and continuous improvement.

Responsabilités

• Coordinate invoice processing and support village financial administration.
• Prepare and receipt revenue in line with established financial procedures.
• Assist with resident billing, banking processes and financial record keeping.
• Respond to resident enquiries and provide exceptional customer service.
• Manage complaints professionally and ensure timely follow-up and resolution.
• Support resident activities, community events and village communications.
• Coordinate emergency alarm responses in accordance with village procedures.
• Liaise with contractors, suppliers and service providers.
• Assist with sales administration and resident transition processes.
• Identify and report workplace health and safety risks and hazards.
• Support WHS action plans and compliance activities.
• Provide acting leadership support when the Village Manager is absent.

Connaissances

Organisational skills

Attention to detail

MS Office

Database systems

Financial administration

Invoicing

Written communication

Time management

Customer service

Stakeholder relations

Problem solving

Outils

Accounting software

Description du poste

RetireAustralia, overseeing Wisteria Grove Retirement Village in Adelaide, seeks a Senior Administration Assistant to provide high‑level admin, financial and operational support. You'll work with residents, families and contractors, with opportunities to act as Village Manager in their absence.

Reporting to the Village Manager, the role covers invoicing, revenue receipt, resident billing and communications, ensuring a safe, well‑run community. Full‑time, on‑site, Monday–Friday.