Retirement Village Manager

Juniper; City Of Stirling; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 tax‑fee

Discounted private health insurance

Employee Assistance Program

Free onsite parking

Job summary

Juniper’s St David's Retirement Village in Mount Lawley, WA, seeks a dedicated Retirement Living Coordinator to oversee day-to-day village operations, promote resident wellbeing, and coordinate enquiries and transitions.

This permanent full-time role focuses on maintaining high standards of accommodation and services, managing unit resales, ensuring WHS compliance, and providing an onsite presence for residents and stakeholders.

Qualifications

• Ability to prioritise workload and allocate tasks
• Effective communication skills
• Maintain professional image while delivering customer service
• Leadership and motivation skills
• Computer competence including MS Office
• Understanding of continuous quality improvement
• Ability to relate to and empathise with the elderly
• Knowledge of OSH and Retirement Villages legislation
• Experience in asset and property maintenance and management
• Experience in retirement village and/or aged care desirable
• Knowledge of Building Codes of Australia and Australian Standards desirable
• Relevant qualifications in business management or human services desirable
• Current WA driver’s license and reliable vehicle

Responsibilities

• Coordinate Independent Living Unit enquiries, administration, customer transitions and welfare promotion
• Manage the resale process of village units
• Provide responsive support to customers and stakeholders
• Ensure WHS requirements are met and injury risk managed
• Maintain a safe, welcoming, well-managed village environment

Skills

Communication skills

Leadership

Customer service

OSH knowledge

MS Office

Elderly empathy

Quality improvement

Building codes knowledge

Driver's license

Education

Business management qualification

Human services qualification

Tools

Microsoft Office

Job description

The role of Retirement Village Manager is responsible for the day-to-day operations of the village ensuring customer satisfaction with high standards of accommodation and associated services. To promote the general welfare of customers whilst maintaining independence, village occupancy and leasing of units, and to provide an onsite presence for coordinating customer queries.

Juniper is seeking a dedicated Retirement Living Coordinator to join our friendly and supportive team at St David's Retirement Village, Mount Lawley, on a full-time permanent basis.

In this rewarding role, you'll oversee the day-to-day operations of the village, ensuring customers enjoy a high standard of accommodation and services. You'll support customer wellbeing and independence, coordinate enquiries and transitions, manage unit resales, and maintain a strong onsite presence.

Key Responsibilities:

• Coordinate Independent Living Unit enquiries, administration, customer transitions, welfare promotion, asset management, and budget planning
• Manage the resale process of village units
• Provide responsive support to customers and stakeholders
• Ensure compliance with Work Health and Safety (WHS) requirements, including injury risk management
• Maintain a safe, welcoming, and well-managed village environment

Key requirements:

• Able to prioritise workload and appropriately allocate tasks
• Effective communication skills
• An understanding of working within customer service standards whilst maintaining a professional image
• Leadership and motivation skills
• Computer competent, including use of Microsoft Office applications
• Demonstrated understanding of continuous quality improvement
• The ability to relate to and empathise with the elderly
• Knowledge of OSH and legal requirements relating to the Retirement Villages legislation.
• Experience in asset and property maintenance and management.
• Experience in retirement village and/or aged care - desirable
• Knowledge of Building Codes of Australia and Australian Standards - desirable
• Relevant qualifications in business management or human services - desirable
• Current WA driver’s license and reliable vehicle

What’s on offer:

• Permanent full-time opportunity
• Competitive salary package
• Access to salary packaging benefits of up to $18,550 tax free each year
• Discounted private health insurance
• Employee Assistance Program offering free and confidential counselling services
• Free onsite parking

People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.