Retirement Village Manager

Juniper; City Of Vincent; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Salary packaging benefits up to 18550

Discounted private health insurance

Employee Assistance Program

Free onsite parking

Zusammenfassung

Juniper is seeking a dedicated Retirement Living Coordinator to join St David's Retirement Village, Mount Lawley, on a full-time permanent basis. You will oversee the day-to-day village operations, ensuring customers enjoy a high standard of accommodation and services, and support resident wellbeing and independence.

In this rewarding role, you'll coordinate enquiries, manage unit resales, and maintain a strong on-site presence to respond to customer queries and coordinate transitions within a

Qualifikationen

• Prioritise workload and allocate tasks effectively.
• Maintain professional image in customer service standards.
• Demonstrate leadership and motivational skills.
• Understand continuous quality improvement processes.
• Relate to and empathise with the elderly.
• Know OSH and retirement villages legislation.
• Experience in asset and property maintenance/management.
• Retirement village or aged care experience desirable.
• Knowledge of Building Codes of Australia and Australian Standards desirable.
• Qualifications in business management or human services desirable.
• Hold a current WA driver’s license and reliable vehicle.

Aufgaben

• Coordinate Independent Living Unit enquiries, administration, transitions, welfare promotion, asset management, and budget planning.
• Manage the resale process of village units.
• Provide responsive support to customers and stakeholders.
• Ensure WHS compliance and injury risk management.
• Maintain a safe, welcoming, and well‑managed village environment.

Kenntnisse

Leadership

Customer service

OSH knowledge

Microsoft Office

Quality improvement

Elderly empathy

Driver’s license

Ausbildung

Business management qualification

Human services qualification

Tools

Microsoft Office Suite

Property management software

Jobbeschreibung

The role of Retirement Village Manager is responsible for the day‑to‑day operations of the village ensuring customer satisfaction with high standards of accommodation and associated services. To promote the general welfare of customers whilst maintaining independence, village occupancy and leasing of units, and to provide an onsite presence for coordinating customer queries.

Juniper is seeking a dedicated Retirement Living Coordinator to join our friendly and supportive team at St David's Retirement Village, Mount Lawley, on a full-time permanent basis.

In this rewarding role, you'll oversee the day‑to‑day operations of the village, ensuring customers enjoy a high standard of accommodation and services. You'll support customer wellbeing and independence, coordinate enquiries and transitions, manage unit resales, and maintain a strong onsite presence.

Key Responsibilities

• Coordinate Independent Living Unit enquiries, administration, customer transitions, welfare promotion, asset management, and budget planning
• Manage the resale process of village units
• Provide responsive support to customers and stakeholders
• Ensure compliance with Work Health and Safety (WHS) requirements, including injury risk management
• Maintain a safe, welcoming, and well‑managed village environment

Key requirements

• Able to prioritise workload and appropriately allocate tasks
• An understanding of working within customer service standards whilst maintaining a professional image
• Leadership and motivation skills
• Computer competent, including use of Microsoft Office applications
• Demonstrated understanding of continuous quality improvement
• The ability to relate to and empathise with the elderly
• Knowledge of OSH and legal requirements relating to the Retirement Villages legislation.
• Experience in asset and property maintenance and management.
• Experience in retirement village and/or aged care - desirable
• Knowledge of Building Codes of Australia and Australian Standards - desirable
• Relevant qualifications in business management or human services - desirable
• Current WA driver’s license and reliable vehicle

What’s on offer

• Permanent full‑time opportunity
• Competitive salary package
• Access to salary packaging benefits of up to $18,550 tax free each year
• Discounted private health insurance
• Employee Assistance Program offering free and confidential counselling services
• Free onsite parking

People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.

At Juniper we are proud to be one of Western Australia’s biggest non‑profit, local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they’ve always loved.

We have been providing support and accommodation for 75 years, with a community of carers that live by our values of welcome, respect, compassion, hope and courage.

We want to empower all older Western Australians to hold onto their independence and identity as they journey into old age, supporting them to take pleasure in a life well lived. We do this through our commitment to exceptional care, accommodation and support services.

At Juniper we are proud to be one of Western Australia’s biggest non‑profit, local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they’ve always loved.

We have been providing support and accommodation for 75 years, with a community of carers that live by our values of welcome, respect, compassion, hope and courage.

We want to empower all older Western Australians to hold onto their independence and identity as they journey into old age, supporting them to take pleasure in a life well lived. We do this through our commitment to exceptional care, accommodation and support services.