On-site Senior Admin & Village Operations Leader

RetireAustralia Pty Ltd; Adelaide; On-site; AUD 70,000 - 110,000; Full time

Job summary

RetireAustralia invites you to join Wisteria Grove Retirement Village in Adelaide as a Senior Administration Assistant. Reporting to the Village Manager, you will provide high‑level administrative, financial and operational support to keep the village running smoothly and deliver outstanding service to residents.

This full‑time role involves coordinating invoices, billing, banking, inquiries and events, with potential Acting Village Manager duties.

Qualifications

• Previous experience in a senior administration or similar role.
• Advanced Microsoft Office skills and confidence using database systems.
• Experience with financial administration, invoicing and reconciliations.
• Current National Police Check (or willingness to obtain).
• Current First Aid and CPR Certificate (or willingness to obtain).

Responsibilities

• Coordinate invoice processing and support village financial administration.
• Prepare and receipt revenue in line with established financial procedures.
• Assist with resident billing, banking processes and financial record keeping.
• Respond to resident enquiries and provide exceptional customer service.
• Manage complaints professionally and ensure timely follow-up and resolution.
• Support resident activities, community events and village communications.
• Coordinate emergency alarm responses in accordance with village procedures.
• Liaise with contractors, suppliers and service providers.
• Assist with sales administration and resident transition processes.
• Identify and report workplace health and safety risks and hazards.
• Support the completion of WHS action plans and compliance activities.
• Provide acting leadership support when the Village Manager is absent.

Skills

Senior administration experience

Organised

Customer-focused

Advanced Microsoft Office

Database systems

Communication skills

Tools

Database systems

Job description

RetireAustralia invites you to join Wisteria Grove Retirement Village in Adelaide as a Senior Administration Assistant. Reporting to the Village Manager, you will provide high‑level administrative, financial and operational support to keep the village running smoothly and deliver outstanding service to residents.

This full‑time role involves coordinating invoices, billing, banking, inquiries and events, with potential Acting Village Manager duties.