Senior Administration Coordinator / Recruitment Officer

Wings Wildlife Park - Tasmania; Ulverstone; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Onsite accommodation

Staff discounts

Free park entry

Professional development

Job summary

Wing’s Wildlife Park in Tasmania is seeking an organised Administration Coordinator / Recruitment Officer to join our fast‑paced team. You will coordinate recruitment, oversee front of house operations, support group bookings and events, and help maintain high standards of guest service across the park.

The role requires strong organisation, proactive problem solving and the ability to manage multiple tasks across departments.

Qualifications

• Experience in administration, hospitality, tourism, or customer service.
• Experience in recruitment, onboarding, or staff training.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work across multiple departments.
• Experience with booking systems and RMS/POS systems.
• Competent computer and social media skills.

Responsibilities

• Coordinate recruitment processes, screen resumes and arrange interviews.
• Oversee Front of House and Café inductions; support staff performance reviews.
• Coordinate group bookings, events and catering arrangements for tours.
• Manage schedules, bookings and internal coordination; liaise with schools and operators.
• Coordinate student work experience placements and associated documentation.
• Update operational procedures and promote health & safety compliance.
• Assist with budgeting, expenses and purchasing; support RMS/POS operations.

Skills

Administration

Hospitality

Tourism

Customer service

Recruitment

Onboarding

Event coordination

Communication

Multitasking

Booking systems

Tools

FareHarbor

RMS/POS

Job description

About Us

Wing’s Wildlife Park is a family-owned, multi-award-winning tourism destination located in the beautiful northwest region of Tasmania.

About The Role

We are seeking an organised, motivated, and versatile Administration Coordinator / Recruitment Officer to join our team in a dynamic administration, recruitment, customer service, events, and tourism operations. This position plays a vital role in the day-to-day running of the business and supports multiple departments across the park. You will be responsible for coordinating recruitment processes, overseeing front of house operations, supporting group bookings and events, assisting with compliance and procedures, and ensuring guests receive exceptional customer service experiences. The successful applicant will be highly organised, proactive, confident working in a fast-paced environment, and capable of managing a wide variety of operational tasks.

Key Responsibilities

Recruitment & Human Resources

• Prepare and advertise job vacancies across recruitment platforms and social media channels.
• Screen resumes and applications for suitability.
• Coordinate interviews and work trial arrangements.
• Manage onboarding processes for new team members.
• Conduct Front of House and Café inductions for new employees.
• Assist with staff performance reviews and appraisals.
• Maintain and file employee documentation in accordance with company procedures and compliance requirements.
• Oversee daily administration operations across the business.
• Supervise and support Front of House team members.

Events & Marketing Coordination

• Coordinate and organise annual events.
• Coordinate event logistics and operational requirements.
• Create promotional posters, signage, and marketing materials.
• Assist with social media content creation and posting.
• Maintain and regularly update website content to ensure information is accurate, engaging and current.

Booking & Group Coordination

• Prepare quotes and catering arrangements for group bookings.
• Coordinate cruise ship group visits and ensure smooth operational delivery throughout the park.
• Liaise with schools, tour operators, event organisers, and external groups.
• Manage booking details and guest requirements through the FareHarbor online booking platform.
• Create and update online products, offers, promotions, and visitor experiences within FareHarbor.

Student Placements & Administration

• Coordinate student work experience placements and associated documentation.
• Ensure all placement paperwork, compliance documentation, and inductions are completed.
• Liaise with schools, universities, and placement coordinators.
• Manage schedules, bookings and internal coordination.
• Assist with budgeting, expenses and purchasing.
• Liaise internal teams, suppliers and external partners.
• Maintain high standards of customer service and presentation.
• Operate and maintain knowledge of the RMS/POS system.

Procedures, Compliance & Safety

• Assist with updating operational procedures and workplace documentation.
• Support Health & Safety (H&S) compliance initiatives.
• Maintain and update company procedures and policies as required.

Staff Training

• In-house training programs provided, including induction and ongoing professional development.
• Support for learning and adhering to safety, welfare, and operational protocols.
• Train and support new staff during their commencement period.

Skills & Experience

• Previous experience in administration, hospitality, tourism, or customer service.
• Experience in recruitment, onboarding, or staff training.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple operational areas simultaneously.
• Experience with booking systems and POS/RMS systems preferred.
• Competent computer and social media skills.
• Ability to work independently and within a team environment.
• Strong attention to detail and document management skills.

Personal Attributes

• Professional, friendly, and approachable.
• Highly organised and proactive.
• Reliable and adaptable in a fast-paced environment.
• Confident in leadership and problem-solving situations.
• Passionate about customer service and team support.

Desirable Qualifications

• Experience in tourism, hospitality, wildlife park, or event operations.
• Knowledge of workplace health & safety procedures.
• Experience coordinating group bookings or events.

What We Offer

• Competitive hourly rate based on experience.
• Supportive, friendly team environment.
• Subsidised onsite accommodation.
• Staff discounts and additional perks (e.g., café/retail discounts, free park entry, professional development opportunities).

Additional Information

• Applicants must reside in Tasmania or be ready to relocate.
• Available for unpaid trial shift.
• Visa sponsorship is not available for this role.