Visitor Services Officer

Department of Natural Resources and Environment Tasmania; Freycinet; On-site; AUD 27,000 - 42,000; Part time

Benefits offered by this job

Competitive salary

12% superannuation

Staff benefits: Health Funds

AVIS vehicle hire

Employee Assistance Program (EAP)

Job summary

The Department of Natural Resources and Environment Tasmania (NRE Tas) is seeking a Visitor Services Officer for Freycinet National Park Visitor Centre. The role supports the on-site shop, provides information to visitors, handles sales and income, and contributes to safety and incident reporting within the park environment.

The ideal candidate will be a warm communicator with strong administrative and retail skills, who can work with initiative and adapt to busy, diverse conditions while

Qualifications

• Polished customer service skills and ability to engage visitors.
• Strong administrative and retail operations capabilities.
• Ability to take initiative and use sound judgement.
• Emotional awareness and adaptability to varying situations.
• Appreciation of Tasmania’s natural and cultural values.

Responsibilities

• Assist day-to-day operation of the Visitor Centre including the park shop.
• Provide information services to visitors.
• Carry out sales and account for income (fees, donations).
• Support visitor safety, incident response and reporting.
• Maintain displays, amenities and stock levels.

Skills

Customer service

Retail operations

Administrative skills

Communication

Safety awareness

Tools

POS system

Stock control

Job description

About the role

The Visitor Services Officer will provide high-quality services to support the business enterprise at Freycinet National Park Visitor Centre.

• Permanent, part-time shift work position, working 51.46 hours per fortnight.
• Assist with the day-to-day operation of the Visitor Centre including the park shop.
• Provide information services to visitors.
• Carry out sales, collect and account for income (park entry fees, admission charges, fees, donations).
• Support visitor safety, incident response and reporting.
• Maintain displays, amenities and stock levels.

Based at the gateway to Freycinet National Park, this role places you among the breathtaking landscapes of Wineglass Bay and the iconic Hazards mountain range. The Freycinet Peninsula offers something for everyone, from pristine beaches to world-class walking tracks, making it an inspiring place to work. You will enjoy the unique opportunity to be immersed in this spectacular natural environment while helping visitors discover and make the most of the region’s recreational experiences and facilities.

Our ideal candidate

• Is a warm, approachable and engaging communicator who builds positive relationships with visitors, colleagues and stakeholders.
• Has well developed administrative and retail operations skills.
• Uses initiative, demonstrates sound judgement and approaches work with curiosity and a willingness to learn.
• Is emotionally aware and adaptable, with the ability to read situations and respond appropriately.
• Appreciates Tasmania’s natural and cultural values, with enthusiasm for sharing these with visitors and the community.

We offer

• Work in the iconic Freycinet National Park.
• Flexible and inclusive workplace that values wellbeing and diversity.
• Competitive salary, 12% superannuation contribution, and salary sacrificing options.
• Special staff benefits from nominated Health Funds and AVIS vehicle hire.
• Access to a free and confidential Employee Assistance Program (EAP).

About us

The Department of Natural Resources and Environment Tasmania (NRE Tas) is committed to our vision of “delivering a sustainable Tasmania” where our natural resources, cultural values and environment are recognised and used sustainably to support our future prosperity. We take pride in fostering a workplace where diversity is celebrated, inclusivity is embraced and safety is paramount.

We are committed to building a positive and proactive child safe culture to support child safety and wellbeing. We strive to create an environment where every individual feels respected, valued, and empowered to bring their authentic selves to work.

We understand that work/life balance is essential for personal and professional success. That’s why we offer flexible work options and are dedicated to making workplace adjustments that empower individuals to fully engage and excel in their roles.

Closing date
Applications close on 26 October 2026 at 11.55pm (AEST).

For more information please contact:
Carly Palmer
Business Enterprise Coordinator
Email: [e-mail]
Phone: [phone]

We encourage you to get in touch for a confidential conversation about the role if you have any questions!

• Application Closing Date: 26/11/2026

If you require any reasonable adjustments during the recruitment process, please let us know.

Applicants should note that, for a period of twelve months from the date of advertising, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.