Position: Senior Administration Coordinator / Recruitment Officer

Hotel Federal; Gunns Plains; On-site; AUD 28,000 - 41,000; Full time

Benefits offered by this job

Subsidised onsite accommodation

Staff discounts

Free park entry

Professional development opportunities

Café/retail discounts

Job summary

Wing’s Wildlife Park in northwest Tasmania is seeking an organised Administration Coordinator / Recruitment Officer to join its busy team. You will coordinate recruitment, oversee front-of-house operations, support group bookings and events, and help with compliance and guest services.

The role requires proactive, detail-oriented individuals capable of managing diverse tasks across administration, HR, events, and tourism operations, delivering exceptional customer experiences in a fast-paced

Qualifications

• Experience in administration, hospitality, tourism, or customer service.
• Experience in recruitment, onboarding, or staff training.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Able to manage multiple operational areas simultaneously.
• Experience with booking systems and POS/RMS systems preferred.
• Competent computer and social media skills.
• Ability to work independently and within a team.

Responsibilities

• Coordinate recruitment processes and onboarding.
• Oversee front of house operations and staff inductions.
• Support group bookings, events and customer service.
• Maintain RMS/POS system knowledge and duties.
• Liaise with schools, tour operators and external groups.

Skills

Administration

Recruitment

Customer service

Organisation

Communication

Teamwork

Tools

FareHarbor

RMS/POS

Job description

About Us

Wing’s Wildlife Park is a family-owned, multi-award-winning tourism destination located in the beautiful northwest region of Tasmania. Operating for nearly 40 years, the park offers a unique combination of wildlife experiences, campground facilities, accommodation, and a country-style café.

Open 7 days a week (excluding Christmas Day and Anzac Day), we pride ourselves on delivering memorable visitor experiences in a relaxed and nature-based environment

About the Role

We are seeking an organised, motivated, and versatile Administration Coordinator / Recruitment Officer to join our team in a dynamic administration, recruitment, customer service, events, and tourism operations

This position plays a vital role in the day-to-day running of the business and supports multiple departments across the park. You will be responsible for coordinating recruitment processes, overseeing front of house operations, supporting group bookings and events, assisting with compliance and procedures, and ensuring guests receive exceptional customer service experiences

The successful applicant will be highly organised, proactive, confident working in a fast-paced environment, and capable of managing a wide variety of operational tasks

Key Responsibilities

Recruitment & Human Resources

• Prepare and advertise job vacancies across recruitment platforms and social media channels
• Screen resumes and applications for suitability
• Coordinate interviews and work trial arrangements
• Manage onboarding processes for new team members
• Conduct Front of House and Café inductions for new employees
• Assist with staff performance reviews and appraisals
• Maintain and file employee documentation in accordance with company procedures and compliance requirements
• Oversee daily administration operations across the business
• Supervise and support Front of House team members

Events & Marketing Coordination

• Coordinate and organise annual events
• Coordinate event logistics and operational requirements
• Create promotional posters, signage, and marketing materials
• Assist with social media content creation and posting
• Maintain and regularly update website content to ensure information is accurate, engaging and current

Booking & Group Coordination

• Prepare quotes and catering arrangements for group bookings
• Coordinate cruise ship group visits and ensure smooth operational delivery throughout the park
• Liaise with schools, tour operators, event organisers, and external groups
• Manage booking details and guest requirements through the FareHarbor online booking platform
• Create and update online products, offers, promotions, and visitor experiences within FareHarbor

Student Placements & Administration

• Coordinate student work experience placements and associated documentation
• Ensure all placement paperwork, compliance documentation, and inductions are completed
• Liaise with schools, universities, and placement coordinators
• Manage schedules, bookings and internal coordination
• Assist with budgeting, expenses and purchasing
• Liaise internal teams, suppliers and external partners
• Maintain high standards of customer service and presentation
• Operate and maintain knowledge of the RMS/POS system

Procedures, Compliance & Safety

• Assist with updating operational procedures and workplace documentation
• Support Health & Safety (H&S) compliance initiatives
• Maintain and update company procedures and policies as required

Staff Training

• In-house training programs provided, including induction and ongoing professional development
• Support for learning and adhering to safety, welfare, and operational protocols
• Train and support new staff during their commencement period

Skills & Experience

The successful applicant will demonstrate:

• Previous experience in administration, hospitality, tourism, or customer service
• Experience in recruitment, onboarding, or staff training
• Strong organisational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple operational areas simultaneously
• Experience with booking systems and POS/RMS systems preferred
• Competent computer and social media skills
• Ability to work independently and within a team environment
• Strong attention to detail and document management skills

Personal Attributes

We are looking for someone who is:

• Professional, friendly, and approachable
• Highly organised and proactive
• Reliable and adaptable in a fast-paced environment
• Confident in leadership and problem-solving situations
• Passionate about customer service and team support

Desirable Qualifications

• Experience in tourism, hospitality, wildlife park, or event operations
• Knowledge of workplace health & safety procedures
• Experience coordinating group bookings or events

What We Offer

• Competitive hourly rate based on experience
• Supportive, friendly team environment
• Subsidised onsite accommodation
• Staff discounts and additional perks (e.g., café/retail discounts, free park entry, professional development opportunities)

Additional Information

Applicants must reside in Tasmania or be ready to relocate

Available for unpaid trial shift

Visa sponsorship is not available for this role