Senior Admin Officer - Appointment Management (Healthcare)

Mater Group; Springfield; On-site; AUD 79,000 - 87,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Staff benefits

Superannuation

Job summary

Mater Group in Springfield is seeking an experienced Senior Administration Officer to join the Appointment Management team on a temporary full-time basis. The role focuses on coordinating outpatient appointments, handling referrals, and maintaining patient records with confidentiality.

You will support clinical staff, provide high-level administrative assistance, and help ensure exceptional service to patients and stakeholders.

Qualifications

• Proven experience providing senior medical administration support.
• Strong computer skills with Microsoft Office (Excel) and patient administration systems.
• Excellent written and verbal communication; ability to draft professional correspondence.
• Customer service oriented with a patient-centred approach and good interpersonal skills.
• Highly developed time management and organisational skills; priortise in busy settings.

Responsibilities

• Coordinate outpatient appointments across multiple specialties.
• Manage referrals, waiting lists, scheduling, and clinic changes.
• Maintain accurate patient records and data quality.
• Provide excellent customer service to patients, clinicians and stakeholders.
• Support clinic utilisation and appointment management processes.
• Assist onboarding, training and day-to-day guidance to administration staff.
• Identify and resolve scheduling issues; contribute to process improvements.
• Uphold privacy policies and administrative procedures.
• Draft routine correspondence and manage meeting records.
• Exercise sound judgement in unestablished situations.
• Meet multiple KPIs daily to support operational efficiency.

Skills

Senior admin support

Microsoft Office

Communication

Customer service

Time management

Autonomy

Teamwork

Attention to detail

Tools

Patient administration systems

Job description

Mater Group in Springfield is seeking an experienced Senior Administration Officer to join the Appointment Management team on a temporary full-time basis. The role focuses on coordinating outpatient appointments, handling referrals, and maintaining patient records with confidentiality.

You will support clinical staff, provide high-level administrative assistance, and help ensure exceptional service to patients and stakeholders.