Senior Administration Officer

Mater Group; Springfield; On-site; AUD 79,000 - 87,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Staff benefits

Superannuation

Job summary

Mater Group in Springfield is seeking an experienced Senior Administration Officer to join the Appointment Management team on a temporary full-time basis. The role focuses on coordinating outpatient appointments, handling referrals, and maintaining patient records with confidentiality.

You will support clinical staff, provide high-level administrative assistance, and help ensure exceptional service to patients and stakeholders.

Qualifications

• Proven experience providing senior medical administration support.
• Strong computer skills with Microsoft Office (Excel) and patient administration systems.
• Excellent written and verbal communication; ability to draft professional correspondence.
• Customer service oriented with a patient-centred approach and good interpersonal skills.
• Highly developed time management and organisational skills; priortise in busy settings.

Responsibilities

• Coordinate outpatient appointments across multiple specialties.
• Manage referrals, waiting lists, scheduling, and clinic changes.
• Maintain accurate patient records and data quality.
• Provide excellent customer service to patients, clinicians and stakeholders.
• Support clinic utilisation and appointment management processes.
• Assist onboarding, training and day-to-day guidance to administration staff.
• Identify and resolve scheduling issues; contribute to process improvements.
• Uphold privacy policies and administrative procedures.
• Draft routine correspondence and manage meeting records.
• Exercise sound judgement in unestablished situations.
• Meet multiple KPIs daily to support operational efficiency.

Skills

Senior admin support

Microsoft Office

Communication

Customer service

Time management

Autonomy

Teamwork

Attention to detail

Tools

Patient administration systems

Job description

The Mater Hospital Administration Team has an exciting opportunity for an experienced Senior Administration Officer to join the Appointment Management team based at our Springfield campus.

This is a temporary full-time position is offered on a 76-hour per fortnight basis role until end of financial year (June 2027).

As a Senior Administration Officer, you will play a pivotal role in supporting the efficient coordination of outpatient appointments and providing high-level administrative assistance to clinical and medical staff. You will work closely within the Appointment Management team to ensure exceptional service delivery to patients, clinicians, and stakeholders, while maintaining the accuracy and confidentiality of patient information.

Salary range: $39.79 – $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

• Coordinate outpatient appointments across multiple specialties, ensuring alignment with clinical priorities and service requirements.
• Manage referrals, waiting lists, appointment scheduling, and clinic changes efficiently and accurately.
• Maintain precise patient records and ensure data quality within patient administration systems.
• Provide exceptional customer service by responding professionally to patient, clinician, and stakeholder enquiries.
• Support clinic utilisation through effective appointment management and scheduling processes.
• Assist with onboarding, training, and providing day‑to‑day guidance to administration staff as required.
• Identify and resolve scheduling issues, contributing to continuous process improvement initiatives.
• Uphold compliance with organisational policies, privacy legislation, and administrative procedures.
• Provide administrative support to clinical and senior management staff, including drafting routine correspondence and maintaining records of meetings and discussions.
• Exercise sound judgement to solve immediate problems in situations without established precedents or procedures.
• Meet and maintain multiple KPIs on a daily basis to support operational efficiency.

About you

To be successful in this role, you will have:

• Proven experience in providing senior medical administration support, preferably within a healthcare environment.
• Strong computer skills, including proficiency with Microsoft Office (particularly Excel) and patient administration systems, or the ability to quickly learn new software.
• Excellent written and verbal communication skills, with the ability to draft clear and professional correspondence.
• Exceptional customer service and interpersonal skills, with a patient‑centred approach and passion for delivering an outstanding experience.
• Highly developed time management, organisational skills, and the ability to prioritise competing demands in a busy, fast‑paced environment.
• Ability to work autonomously while knowing when to seek guidance or elevate issues appropriately.
• Demonstrated ability to operate effectively within a team environment using initiative, sound reasoning, and strong listening skills.
• Strong attention to detail, with a commitment to maintaining accuracy and data quality.
• A positive and composed approach to change, with a focus on continuous improvement and problem solving.
• Previous experience working within a medical or healthcare setting is highly desirable.

Mater is Queensland’s largest not‑for‑profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You’ll join a values‑driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take‑home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you’re looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Wednesday October 14th, 2026.

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.