Senior Account Manager - Data-Driven CRM & Growth

People4U; Brisbane; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

People4U helps clients turn customer data into smarter decisions, delivering data-led CRM and lifecycle marketing programs while building trust between brands and audiences. This role sits at the core of maintaining strong client relationships and driving commercial outcomes.

You will own day-to-day relationships across a portfolio of key client accounts, translating data, campaign performance and client priorities into actionable recommendations and ensuring delivery by data, campaign and

Qualifikationen

• 3–6 years in account management or client services, ideally in a CRM, data, martech or marketing agency or consultancy.
• Confident managing several clients and cross-functional stakeholders at the same time.
• Comfortable with customer data and campaign data.
• A solid grasp of CRM and lifecycle marketing principles.

Aufgaben

• Manage relationships with client stakeholders across marketing, data, digital, operations and leadership.
• Run internal meetings, status updates and client communications, and support senior client presentations.
• Coordinate data-led CRM and engagement programs.
• Interpret campaign performance and customer behaviour, and present insights and next steps to clients.
• Look after data quality and integrity: spot issues and inconsistencies early, validate audiences and QA campaigns.
• Help manage lifecycle programs across acquisition, onboarding, nurture, retention, reactivation and advocacy.
• Brief internal teams clearly and manage timelines, dependencies and risks.
• Use the data to find growth opportunities and help clients prioritise by commercial value.

Kenntnisse

Account management

Client services

CRM principles

Lifecycle marketing

Data analysis

Organised

Attention to detail

Tools

CRM platforms

CDPs

Marketing automation tools

Jobbeschreibung

People4U helps clients turn customer data into smarter decisions, delivering data-led CRM and lifecycle marketing programs while building trust between brands and audiences. This role sits at the core of maintaining strong client relationships and driving commercial outcomes.

You will own day-to-day relationships across a portfolio of key client accounts, translating data, campaign performance and client priorities into actionable recommendations and ensuring delivery by data, campaign and