Senior Account Manager

Cse Crosscom; Western Australia; On-site; AUD 90,000 - 150,000; Full time

Job summary

CSE Crosscom is seeking a Senior Account Manager to grow our two-way radio and telecommunications portfolio in Western Australia. You will manage a client vertical, driving new business development, strategic accounts, and long-term partnerships across allocated key accounts.

You’ll collaborate with technical, operational, and administrative teams to deliver high-value solutions that improve customer outcomes, increase WA profitability, and achieve customer results from our services.

Qualifications

• 5+ years' experience in B2B sales or account management within technical, industrial, or solutions-based environments.
• Proven success managing key accounts and delivering sustained revenue growth.
• Strong interpersonal skills with the ability to build long-term, trusted client relationships.
• Confidence engaging with executive and senior management stakeholders.
• Experience in radio, telecommunications, or adjacent technologies (highly regarded).
• Strong written communication skills, including tender and proposal development.
• Ability to work closely with technical teams on solution design and problem solving.
• A proactive, ownership-driven mindset with excellent customer advocacy.
• Strong attention to detail, forecasting, and reporting capability.

Responsibilities

• Identify, develop, and grow new business opportunities within assigned vertical markets and key accounts.
• Build strong relationships with stakeholders across all organisational levels, including senior decision-makers.
• Understand customer challenges and translate them into tailored product and service solutions.
• Lead proposal development, quotations, tender responses, and commercial negotiations.
• Manage the full sales cycle from opportunity identification through to close and handover.
• Collaborate closely with technical, operational, and administrative teams to design and deliver effective solutions.
• Maintain accurate CRM records and provide clear sales forecasting and reporting.
• Share market insights and emerging trends with the Regional Sales Manager.
• Own and manage key customer relationships post-sale, ensuring ongoing value delivery.
• Achieve revenue and growth targets across your portfolio.
• Negotiate, review, and renew contracts ahead of expiry.
• Identify opportunities to expand services, rentals, and cross-sell additional CSE Crosscom capabilities.
• Maintain regular customer engagement to ensure satisfaction, retention, and long-term profitability.
• Proactively manage issues and elevate where required to protect relationships.

Skills

B2B sales

Key account management

Relationship building

Executive stakeholder engagement

Tender & proposals

Forecasting & reporting

Job description

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply, and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and is listed on the Singapore Stock Exchange.

CSE Crosscom is seeking an experienced Senior Account Manager to drive growth across our two-way radio and telecommunications portfolio in Western Australia.

This opportunity is responsible for managing a client vertical encompassing new business development, strategic account management, and long-term customer partnerships across allocated key accounts. You'll work closely with operational, technical, and administrative teams to deliver high-value solutions that improve customer outcomes, driving WA's profitability, and help achieve customer results from their services.

You will continue to be a trusted advisor, build on relationships at multiple levels and take ownership of developing accounts across your sector.

Key Responsibilities

Sales & Business Development

• Identify, develop, and grow new business opportunities within assigned vertical markets and key accounts
• Build strong relationships with stakeholders across all organisational levels, including senior decision-makers
• Understand customer challenges and translate them into tailored product and service solutions
• Lead proposal development, quotations, tender responses, and commercial negotiations
• Manage the full sales cycle from opportunity identification through to close and handover
• Collaborate closely with technical, operational, and administrative teams to design and deliver effective solutions
• Maintain accurate CRM records and provide clear sales forecasting and reporting
• Share market insights and emerging trends with the Regional Sales Manager

Account Management & Growth

• Own and manage key customer relationships post-sale, ensuring ongoing value delivery
• Achieve revenue and growth targets across your portfolio
• Negotiate, review, and renew contracts ahead of expiry
• Identify opportunities to expand services, rentals, and cross-sell additional CSE Crosscom capabilities
• Maintain regular customer engagement to ensure satisfaction, retention, and long-term profitability
• Proactively manage issues and elevate where required to protect relationships

About you:

You're a commercially astute, relationship-driven sales professional with experience selling technical or complex solutions.

You'll bring:

• 5+ years' experience in B2B sales or account management within technical, industrial, or solutions-based environments
• Proven success managing key accounts and delivering sustained revenue growth
• Strong interpersonal skills with the ability to build long-term, trusted client relationships
• Confidence engaging with executive and senior management stakeholders
• Experience in radio, telecommunications, or adjacent technologies (highly regarded)
• Strong written communication skills, including tender and proposal development
• Ability to work closely with technical teams on solution design and problem solving
• A proactive, ownership-driven mindset with excellent customer advocacy
• Strong attention to detail, forecasting, and reporting capability

What's in it for you?

• Ownership of your vertical with room to grow
• Opportunity to earn through comms
• Adult and accountable environment
• Strong team mentality
• The leverage of a national business

We are proud to be an equal opportunities employer; we celebrate diversity and are committed to providing a motivating and rewarding working environment. We seek to recruit, develop, and retain the most talented people in our industry.