Strategic Wireless & Telecom Solutions Lead

Cse Crosscom; Western Australia; On-site; AUD 90,000 - 150,000; Full time

Job summary

CSE Crosscom is seeking a Senior Account Manager to grow our two-way radio and telecommunications portfolio in Western Australia. You will manage a client vertical, driving new business development, strategic accounts, and long-term partnerships across allocated key accounts.

You’ll collaborate with technical, operational, and administrative teams to deliver high-value solutions that improve customer outcomes, increase WA profitability, and achieve customer results from our services.

Qualifications

• 5+ years' experience in B2B sales or account management within technical, industrial, or solutions-based environments.
• Proven success managing key accounts and delivering sustained revenue growth.
• Strong interpersonal skills with the ability to build long-term, trusted client relationships.
• Confidence engaging with executive and senior management stakeholders.
• Experience in radio, telecommunications, or adjacent technologies (highly regarded).
• Strong written communication skills, including tender and proposal development.
• Ability to work closely with technical teams on solution design and problem solving.
• A proactive, ownership-driven mindset with excellent customer advocacy.
• Strong attention to detail, forecasting, and reporting capability.

Responsibilities

• Identify, develop, and grow new business opportunities within assigned vertical markets and key accounts.
• Build strong relationships with stakeholders across all organisational levels, including senior decision-makers.
• Understand customer challenges and translate them into tailored product and service solutions.
• Lead proposal development, quotations, tender responses, and commercial negotiations.
• Manage the full sales cycle from opportunity identification through to close and handover.
• Collaborate closely with technical, operational, and administrative teams to design and deliver effective solutions.
• Maintain accurate CRM records and provide clear sales forecasting and reporting.
• Share market insights and emerging trends with the Regional Sales Manager.
• Own and manage key customer relationships post-sale, ensuring ongoing value delivery.
• Achieve revenue and growth targets across your portfolio.
• Negotiate, review, and renew contracts ahead of expiry.
• Identify opportunities to expand services, rentals, and cross-sell additional CSE Crosscom capabilities.
• Maintain regular customer engagement to ensure satisfaction, retention, and long-term profitability.
• Proactively manage issues and elevate where required to protect relationships.

Skills

B2B sales

Key account management

Relationship building

Executive stakeholder engagement

Tender & proposals

Forecasting & reporting

Job description

CSE Crosscom is seeking a Senior Account Manager to grow our two-way radio and telecommunications portfolio in Western Australia. You will manage a client vertical, driving new business development, strategic accounts, and long-term partnerships across allocated key accounts.

You’ll collaborate with technical, operational, and administrative teams to deliver high-value solutions that improve customer outcomes, increase WA profitability, and achieve customer results from our services.