Senior Account Manager

Merchgirls; Sydney; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

9-day fortnight

Birthday leave

Team social events

Milestone celebrations

Job summary

Merchgirls is seeking a commercially driven Senior Account Manager to join our Sydney sales team. You’ll manage a portfolio of high-profile clients, shaping merchandise strategy and delivering on-brand solutions that drive ROI.

Regular client visits across Sydney form a core part of the role, with a focus on new business through inbound/outbound activity. You’ll act as the creative advisor to clients, building long-lasting relationships and pursuing opportunities within each account, including

Qualifications

• 5+? not specified in post

Responsibilities

• Develop and execute quarterly sales and account plans to grow key accounts and meet revenue targets.
• Manage a pod of existing clients, providing guidance on annual merchandise plans, quotes and proposals.
• Drive new business through consistent outbound prospecting, alongside converting a high volume of inbound marketing leads, referrals and repeat briefs.
• Build strong, lasting relationships with marketing executives and key decision-makers through regular face-to-face meetings and client visits.
• Ensure client deadlines are met by partnering with our Design, Production and Warehouse teams.
• Maintain data integrity in Salesforce, tracking client contacts, negotiations, open projects and pending deadlines.
• Create bespoke client proposals, delivering merchandise concepts that are twice as nice.
• Provide exceptional client service, proactively resolving issues and supporting brand-aligned, ROI-driven merchandise campaigns.

Skills

B2B sales

Account management

Salesforce

MS Office

Tools

MS Office

Job description

• Manage a diverse portfolio of high-profile clients and deliver tailored merchandise solutions.
• Competitive salary package with great incentives and perks, including a 9-day fortnight, birthday leave, and regular team social events and milestone celebrations.
• Full-time, permanent position with regular client visits across Sydney.

ABOUT US

Merchgirls is a creative agency specialising in custom, made-to-order merchandise for corporate, retail, event and purpose-driven clients. We deliver innovative, high-quality and timely merchandise solutions for some of Australia’s most iconic brands.

THE OPPORTUNITY

We’re looking for a commercially driven and passionate Senior Account Manager to join our growing Sydney sales team. In this role, you’ll take on a portfolio of high-profile clients and work on some of the most exciting merchandise projects for iconic Australian brands.

You’ll be the creative advisor your clients turn to, bringing fresh ideas, guiding their merchandise strategy and recommending on-brand solutions that deliver real return on investment. By understanding their world, you’ll build long-standing relationships and uncover new opportunities within each account, whether that’s a new department, a bigger brief or a tender to win.

Alongside growing your accounts, you’ll drive new business by converting a strong flow of inbound leads and referrals, prospecting new brands and face to face meetings.

This role suits someone genuinely passionate about merchandise and design, who loves great product as much as closing a great deal. You’ll help establish a small, centrally located Sydney hub and work from there regularly as your main base.

KEY RESPONSIBILITIES

• Develop and execute quarterly sales and account plans to grow key accounts and meet revenue targets.
• Manage a pod of existing clients, providing guidance on annual merchandise plans, quotes and proposals.
• Drive new business through consistent outbound prospecting, alongside converting a high volume of inbound marketing leads, referrals and repeat briefs.
• Build strong, lasting relationships with marketing executives and key decision-makers through regular face-to-face meetings and client visits.
• Ensure client deadlines are met by partnering with our Design, Production and Warehouse teams.
• Maintain data integrity in Salesforce, tracking client contacts, negotiations, open projects and pending deadlines.
• Create bespoke client proposals, delivering merchandise concepts that are twice as nice.
• Provide exceptional client service, proactively resolving issues and supporting brand-aligned, ROI-driven merchandise campaigns.

ABOUT YOU

• Proven B2B account management and sales experience (ideally 10+ years), preferably within promotional products, merchandise or brand activation. Experience in adjacent B2B industries will also be considered.
• A proven track record of winning new clients and hitting sales targets.
• A natural new business hunter: proactive, self-motivated and confident working both inbound and outbound pipelines.
• Experience building trusted, long-standing relationships with senior managers, C-suite executives and marketing leaders.
• Exceptional written and verbal communication, attention to detail and organisation skills.
• Salesforce experience and strong skills in Office 365 applications (Word, Excel, Outlook, PowerPoint).
• You thrive in a busy, high-volume environment with urgent turnarounds and competing priorities.
• You hold a current driver’s licence, have your own car and are located within a reasonable commute of the Sydney CBD.