Senior Account Manager

Awake HR Consulting; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Awake HR Consulting is seeking an Account Manager to maintain client relationships across the full lifecycle from outreach and pitching to onboarding and ongoing account management. You will be the primary client contact, responsible for growing revenue and enhancing service delivery.

The role requires experience in agency or professional services, strong commercial sense, and excellent stakeholder management.

Qualifications

• Experience in account management, client services or business development within an agency or professional-services environment.
• Strong commercial acumen with ability to understand how the client’s business operates to drive profitability and revenue.
• Excellent relationship-building and stakeholder management with day-to-day contacts up to senior decision-makers.
• Confident leading strategic conversations and presenting to clients.

Responsibilities

• Conduct outbound outreach to prospective new clients via Amplifir Outreach Program.
• Lead the end-to-end pitch process for new business opportunities.
• Coordinate delivery teams in developing pitch content and presenting to prospective clients.
• Lead initial account setup and onboarding in line with Amplifir’s onboarding process.
• Confirm scope, goals and success metrics, and agree the initial set of deliverables with the client.
• Create a Client Engagement Plan for each account during onboarding.
• Act as the primary strategic point of contact and trusted advisor throughout the full client lifecycle.
• Lead renewal conversations and business reviews with delivery teams.
• Identify opportunities to grow the client relationship and extend service delivery.

Job description

The Account Manager manages the client relationship across its full lifecycle from new business outreach and pitching, through onboarding and ongoing account management. It is the client's primary contact and is responsible for extending client relationships, growing client revenue, and improving the client's experience of service delivery. The Account Manager develops and maintains strategic relationships with existing clients while actively identifying, pursuing, and securing new business opportunities to achieve revenue growth targets.

Key responsibilities

• Conduct outbound outreach to prospective new clients via the Amplifir Outreach Program
• Lead the end-to-end pitch process for new business opportunities
• Coordinate delivery teams in developing pitch content and presenting to prospective clients
• Lead initial account setup and onboarding in line with Amplifir's onboarding process
• Confirm scope, goals and success metrics, and agree the initial set of deliverables with the client
• Create a Client Engagement Plan for each account during onboarding
• Act as the primary strategic point of contact and trusted advisor throughout the full client lifecycle
• Lead renewal conversations
• Lead, facilitate and coordinate regular business reviews with delivery teams
• Identify opportunities to grow the client relationship, increase revenue and extend and improve service delivery across the portfolio

About you

• Experience in account management, client services or business development within an agency or professional-services environment
• Strong commercial acumen with the ability to understand how the client's business operates and therefore make decisions to drive profitability, revenue, client retention and lead pricing conversations
• Excellent relationship-building and stakeholder management, from day-to-day contacts through to senior decision-makers
• Confident leading strategic conversations
• Skilled at synthesising input from multiple internal teams into one clear, client-ready narrative
• Skilled at Planning & Organising by setting objectives, breaking down work into achievable steps, developing schedules and assigning tasks, with strong follow-through on commitments and escalations