Client & Project Lead

Searchability®; City of Melbourne; Hybrid; AUD 162,000 - 198,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary up to $180K DOE

Job summary

Searchability® is a digital business focused on helping brands turn online traffic into measurable growth across performance marketing, paid media and CRO. We collaborate with US and Australian clients, delivering outcomes and value.

We are seeking an Account Manager to own existing relationships, provide strategic guidance, and connect clients with the right digital solutions to drive long-term growth. This role is hybrid with Southbank office in Melbourne and requires some early starts for US

Qualifications

• Proven experience in account management or client services within a digital marketing agency or similar.
• Strong understanding of paid media, CRO and digital strategy with clients.
• Experience managing client relationships end-to-end including briefs, delivery and reporting.
• Track record of growing existing accounts through upselling or cross-selling.
• Experience coordinating multidisciplinary teams across paid media, creative, analytics, CRO or development.
• Strong commercial instincts to link digital activity to business outcomes.
• Excellent communication and presentation skills for client conversations.

Responsibilities

• You'll own a portfolio of existing accounts, acting as the key contact and delivering high service levels.
• You'll coordinate activity with paid media, CRO, creative, data and development teams to keep projects on track.
• You'll translate campaign performance and data into clear insights and business recommendations for clients.
• You'll identify opportunities to grow accounts and expand digital services to increase revenue and partnerships.

Skills

Account Management

Client Services

Client Partnerships

Digital Marketing

Paid Media

CRO

Analytics & Reporting

Job description

• Own and grow client relationships across digital marketing, paid media and conversion rate optimisation (CRO)
• Manage campaigns, projects and deliverables across performance marketing, creative, data and development teams
• Commercially minded, confident identifying upsell opportunities across paid media, CRO and wider digital services within existing accounts
• Strong client communication skills, able to translate campaign performance and data into clear insights, recommendations and business outcomes
• Hybrid - Offices based in Southbank
• Up to $180K DOE
• Servicing US & Australian clients, with occasional 7am starts required

WHO WE ARE

We're a digital business focused on helping brands turn online traffic into measurable growth. Combining performance marketing, paid media and conversion rate optimisation, we work with established businesses to improve their digital performance and maximise the return on their marketing investment.

Our growth comes from building strong client partnerships, delivering meaningful results and continually finding new opportunities to add value. We're looking for an Account Manager who can take ownership of existing relationships, understand what clients need to achieve and connect them with the right digital solutions to drive long-term growth.

WHAT YOU WILL BE DOING

This is a client-facing role for someone who understands the digital marketing landscape and knows how to build, manage and grow valuable client relationships.

You’ll take ownership of a portfolio of existing accounts, acting as the key point of contact and ensuring clients receive a high level of service, strategic guidance and commercial value. Working closely with paid media, CRO, creative, data and development specialists, you’ll coordinate activity, manage deliverables and keep projects moving, ensuring the right work gets delivered on time and in line with client objectives.

You’ll need to understand the bigger picture behind each account, from campaign performance and media spend through to website conversion, customer acquisition and revenue growth. You’ll be comfortable discussing results, presenting insights and recommendations, managing expectations and translating complex performance data into clear, commercially relevant conversations.

A key part of the role will be identifying opportunities to grow existing accounts. Whether that’s expanding paid media activity, introducing CRO initiatives or recommending additional digital services, you’ll recognise where clients can achieve more and confidently turn those opportunities into increased revenue and deeper partnerships.

WHAT YOU WILL NEED

• Proven experience in Account Management, Client Services or Client Partnerships within a digital marketing agency, performance marketing business or similar environment
• A solid understanding of paid media, performance marketing and CRO, with the ability to confidently discuss campaign performance and digital strategy with clients
• Experience managing client relationships end-to-end, including briefs, delivery, reporting, communication and expectation management
• A track record of growing existing accounts through upselling, cross-selling or expanding client engagements
• Experience coordinating multidisciplinary teams across paid media, creative, analytics, CRO or development
• Strong commercial instincts, with the ability to connect digital activity to business outcomes and identify opportunities for growth
• Excellent communication and presentation skills, with the confidence to lead client conversations and build lasting relationships
• The ability to manage multiple accounts and projects while keeping stakeholders aligned and deliverables on track

By applying for this role, you consent to us processing and submitting your personal information in accordance with our privacy policy.