Operations Lead – Knock Down Rebuild & Dual Occupancy

ABN Group; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangements

Health and wellbeing benefits

Parental leave scheme

Job summary

ABN Group is seeking an experienced Operations Manager for Knock Down Rebuild & Dual Occupancy in Victoria. You will lead a large team across pre-construction and site transitions, driving operational excellence, speed, accuracy and exceptional customer experience.

You will partner with Sales, Drafting, Estimating and Building teams to optimise workflows, develop leaders and deliver sustainable business improvements.

Qualifications

• Proven experience leading high‑performing teams through leaders in a fast paced environment.
• Strong people leadership, coaching and developing future leaders.
• Demonstrated success leading change and driving continuous improvement.

Responsibilities

• Lead, coach and develop Team Managers and broader team, creating an engaged and customer focused culture.
• Build leadership capability, succession pathways and future talent within the team.
• Drive workflow best practices and operational efficiency across the pre-construction journey.
• Monitor and improve pre-construction timeframes, productivity and service delivery metrics.
• Lead workforce planning and resource management activities.
• Partner with Sales, Drafting, Estimating, Building and other teams to improve customer and business outcomes.
• Lead change initiatives and support the successful implementation of new processes and ways of working.
• Provide reporting, insights and recommendations to support operational performance and decision making.

Skills

People leadership

Coaching & mentoring

Change management

Stakeholder management

Workflow management

Performance analytics

Strategic thinking

Execution focus

Residential construction experience

Job description

Who Are We?

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre and Resolve Finance.

We Will Provide

We offer a competitive salary package, generous product discounts, hybrid working arrangements and a range of health and wellbeing benefits, including an Employee Assistance Program. You'll also have access to a market leading parental leave scheme, reward and recognition programs, volunteer opportunities, and ongoing learning and development to support your career growth.

What's On Offer

An exciting opportunity has become available for an experienced operational leader to join us as our Operations Manager – Knock Down Rebuild & Dual Occupancy.

As a key member of the Victorian Operations Leadership Team, you will lead a large team, driving operational excellence across one of the most specialised and complex segments of the residential building industry.

Responsible for leading the seamless transition of customers from sales through to site commencement, you will ensure every project is delivered with speed, accuracy and an exceptional customer experience. Working closely with internal stakeholders, consultants and suppliers, you'll identify opportunities to improve workflows, build leadership capability within your team and deliver sustainable business improvements.

This is a highly visible leadership role that combines strategic thinking, people leadership, customer experience excellence and continuous improvement.

What You'll Do

• Lead, coach and develop Team Managers and broader team, creating an engaged and customer focused culture
• Build leadership capability, succession pathways and future talent within the team
• Drive workflow best practices and operational efficiency across the pre-construction journey
• Monitor and improve pre-construction timeframes, productivity and service delivery metrics
• Lead workforce planning and resource management activities
• Partner with Sales, Drafting, Estimating, Building and other teams to improve customer and business outcomes
• Lead change initiatives and support the successful implementation of new processes and ways of working
• Provide reporting, insights and recommendations to support operational performance and decision making

What you'll Bring

• Proven experience leading high-performing teams through leaders in a fast paced environment
• Strong people leadership experience, with a passion for coaching, mentoring and developing future leaders
• Demonstrated success leading change and driving continuous improvement initiatives
• Exceptional stakeholder management, communication and influencing skills
• Strong workflow management, planning and problem solving capability
• Experience analysing performance metrics and implementing data driven improvements
• High levels of emotional intelligence, resilience and self-awareness
• Ability to balance strategic thinking with rapid execution, driving operational performance and continuous improvement in a fast-moving environment

Residential building and construction experience is essential, with exposure to Knock Down Rebuild and Dual Occupancy highly regarded.

Why Join Us?

This is an opportunity to make a genuine impact within a growing area of the business, leading a team that plays a critical role in shaping the customer journey. As a member of the Victorian Operations Leadership Team, you'll have the opportunity to influence strategy, develop future leaders and drive operational excellence across a specialised and evolving part of the business.

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

You must have the right to live and work in Australia to apply.