Segment GTM Analyst: Churn Forecasting & Growth (Hybrid)

Vocus Group; Melbourne; Hybrid; AUD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid working environment

Flexible hours

Study assistance programs

Health and wellness offerings

Extra leave options

Zusammenfassung

Vocus Group in Melbourne is seeking a Segment GTM Analyst to turn customer, revenue and behavioural data into actionable insights, with a primary focus on churn forecasting, retention analytics and performance management across B2B segments.

Reporting to the Head of Segment GTM, you will work with GTM leads and cross-functional stakeholders to deliver commercially focused insights that support decision making, pricing actions and strategic initiatives in a hybrid work environment.

Qualifikationen

• 5+ years’ experience in commercial analysis/business performance.
• Experience in telco, ICT or SIO based industries.
• Proven experience in supporting GTM or sales teams with commercial signs.
• Exposure to churn, pricing, customer lifecycle analytics advantageous.
• Comfortable operating in fast pace, data driven environment.

Aufgaben

• Build and maintain segment-level forecasts, risk models and scenario analyses focusing on churn, retention and commercial drivers.
• Analyse customer cohorts, behavioural trends and performance across segments, products, lifecycle stages and contract profiles to identify churn risks and growth opportunities.
• Measure impact of retention initiatives and commercial actions; translate insights into actionable recommendations for GTM, Sales, Product and Marketing.
• Leverage AI, EDW and advanced analytical techniques to enhance forecasting accuracy and identify churn/growth signals.
• Translate model outputs into clear commercial recommendations; partner with Data, Finance, Product, Commercial, Analytics and Technology teams to operationalise new capabilities.
• Support monthly, quarterly and annual business performance reviews with forecasting, reporting and executive-ready insights.

Kenntnisse

Forecasting

Churn analytics

Cross-functional collaboration

Data storytelling

Tools

SQL

Power BI

Python

Jobbeschreibung

Vocus Group in Melbourne is seeking a Segment GTM Analyst to turn customer, revenue and behavioural data into actionable insights, with a primary focus on churn forecasting, retention analytics and performance management across B2B segments.

Reporting to the Head of Segment GTM, you will work with GTM leads and cross-functional stakeholders to deliver commercially focused insights that support decision making, pricing actions and strategic initiatives in a hybrid work environment.