Segment GTM Analyst: Churn Forecasting & Growth

Vocus Group; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working environment

Employee discounts on services

Generous leave options

Study assistance programs

Wellbeing initiatives

Job summary

Vocus Group is seeking a Segment GTM Analyst to provide analytical and commercial support, turning customer, revenue and behavioural data into actionable insights. The role emphasizes churn forecasting and performance management across B2B segments, with occasional travel for customer and industry meetings in a hybrid Melbourne-style pattern.

Reporting to the Head of Segment GTM, you will collaborate with GTM leads and cross-functional teams to deliver commercially focused insights, supporting

Qualifications

• 5+ years’ experience in commercial analysis or business performance.
• Experience in telco, ICT or SIO industries.
• Proven track record supporting GTM or sales teams with commercial signs.
• Exposure to churn, pricing and lifecycle analytics advantageous.
• Comfortable in a fast-paced, data-driven environment.

Responsibilities

• Build segment forecasts, risk models and scenarios focused on churn and retention.
• Analyse cohorts and trends across segments, products and contracts.
• Translate insights into actionable recommendations for GTM, Sales and Marketing.
• Support monthly/quarterly/annual performance reviews with executive-ready insights.
• Partner with Data, Finance, Product, Commercial and Tech to operationalise analytics.

Skills

Churn analytics

Forecasting

Cross-functional collaboration

Data-driven decisions

Job description

Vocus Group is seeking a Segment GTM Analyst to provide analytical and commercial support, turning customer, revenue and behavioural data into actionable insights. The role emphasizes churn forecasting and performance management across B2B segments, with occasional travel for customer and industry meetings in a hybrid Melbourne-style pattern.

Reporting to the Head of Segment GTM, you will collaborate with GTM leads and cross-functional teams to deliver commercially focused insights, supporting