Security Control Room Operator – CCTV & Incident Response

Certis; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Secure environments

High-trust workforce

Training & development

Diversity & inclusion

Employee discounts

Job summary

Certis Security Australia is seeking a Control Room Operator in Parramatta to monitor CCTV, alarms, and access control, and coordinate real-time responses. You will handle live incidents across multiple systems and liaise with on-site teams to ensure swift, effective action.

This permanent full-time role demands calm professionalism, sharp attention to detail, and strong communication skills to support security operations in fast-paced environments.

Qualifications

• Must hold Security Licence (1A Unarmed Guarding)
• Must hold 1E Monitoring Centre Operator
• Valid First Aid Certificate with CPR validity
• Ability to clear an Australian Police Check
• Strong attention to detail and multi-system monitoring
• Strong communication and customer service skills
• Calm and professional under pressure in busy environments
• Good observation and incident de-escalation skills

Responsibilities

• Monitor CCTV, alarm systems, and access control to detect incidents
• Coordinate incident responses and communicate with on-site teams
• Maintain accurate logs and system records of security activities
• Manage multiple systems in a fast-paced environment with situational awareness

Skills

Security Licence

First Aid Certificate

CPR Certificate

Australian Police Check

Attention to detail

Communication skills

De-escalation

Calm under pressure

Tools

CCTV monitoring systems

Job description

Certis Security Australia is seeking a Control Room Operator in Parramatta to monitor CCTV, alarms, and access control, and coordinate real-time responses. You will handle live incidents across multiple systems and liaise with on-site teams to ensure swift, effective action.

This permanent full-time role demands calm professionalism, sharp attention to detail, and strong communication skills to support security operations in fast-paced environments.