Security Control Room Operator - Brisbane

Everi Pty; City of Brisbane; On-site; AUD 55,000 - 78,000; Full time

Benefits offered by this job

Uniform provided

Paid breaks

Training and development

Job summary

ACESGroup in Brisbane is seeking a vigilant security professional to maintain site safety and security across high-profile venues. You will monitor CCTV, conduct patrols, assist customers, and escalate incidents as needed.

This role emphasizes digital reporting, data-driven risk management, and collaboration with precinct partners. Training, career development, and uniform are provided as part of a growing national security services company.

Responsibilities

• Monitoring CCTV and physical security systems (Control Room Operator).
• Conducting regular visible patrols and responding to incidents.
• Providing customer assistance and engagement and welfare support with vulnerable people.
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
• Preparing reports, logs, and escalating incidents when required.
• Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
• Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems.
• Collaborate with team members, management, and precinct partners to enhance operational efficiency.
• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Brisbane's most iconic and high-profile locations
• Paid breaks
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using AI for efficient risk management reporting and research.

Job description

Job Description

You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded environment.

Typical duties may include:

• Monitoring CCTV and physical security systems (Control Room Operator).
• Conducting regular visible patrols and responding to incidents.
• Providing customer assistance and engagement and welfare support with vulnerable people.
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
• Preparing reports, logs, and escalating incidents when required.
• Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
• Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems.
• Collaborate with team members, management, and precinct partners to enhance operational efficiency.
• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Brisbane's most iconic and high-profile locations
• Paid breaks
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using AI for efficient risk management reporting and research.

About the Employer

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world., ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | Security Licence No. NSW: 404776913, VIC: 813-398-30S, QLD: 3342553 | ASIAL Member: 003749 | RTO: 90024. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affi...;