Security Control Room Operator – Brisbane

Entertainment Security Pty; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniform provided

Ongoing career development

Internal RTO training and Diploma in 6

Job summary

ACESGroup is seeking a Security Control Room Operator to join our team at South Bank in Brisbane. The role focuses on monitoring CCTV, maintaining safety, and delivering professional security services in a crowded venue.

Responsibilities include incident response, reporting, and collaboration with precinct partners. Required licenses and certifications must be current or pursued with our support. Training and advancement opportunities are available.

Qualifications

• LLND (Language, Literacy, Numeracy and Digital) test required before interview.
• Current First Aid and CPR.
• QLD Security Licence (or willing to obtain).
• RSA Competency Card required (or willing to obtain).
• Full QLD Driver Licence.
• White Card (or willing to obtain).
• Fire Warden (or willing to obtain).
• Working With Children Check (or willing to obtain).

Responsibilities

• Monitor CCTV and physical security systems from the control room.
• Conduct regular patrols and respond to incidents.
• Provide customer assistance and welfare support.
• Maintain reports and logs; escalate incidents as needed.
• Ensure compliance with client requirements and ACESGroup standards.
• Operate ACESGroup technology platforms for safety reporting.
• Collaborate with team and precinct partners to improve efficiency.

Skills

Observation & reporting

Clear communication

Situational awareness

Education

LLND test ready

First Aid & CPR

Tools

QLD Security Licence

RSA Competency Card

White Card

Full QLD Driver Licence

Job description

Security Control Room Operator – Brisbane

About the Role

ACESGroup is seeking an experienced and motivated Security Control Room Operator to join our team at South Bank in Brisbane.

This roles forms part of a professional, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.

Responsibilities and Duties

You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded environment.
Typical duties may include:

• Monitoring CCTV and physical security systems (Control Room Operator).
• Conducting regular visible patrols and responding to incidents.
• Providing customer assistance and engagement and welfare support with vulnerable people.
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
• Preparing reports, logs, and escalating incidents when required.
• Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
• Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems.
• Collaborate with team members, management, and precinct partners to enhance operational efficiency.
• QLD Security Licence
• Responsible Service of Alcohol (RSA) Competency Card (current)
• First Aid and CPR (current)
• Understanding of security arrangements for a crowded place
• Superior communication skills (written and verbal)
• Exceptional personal presentation
• Reliability and punctuality
• Ability to work on a 24/7 rotating roster
• Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
• Full QLD Driver Licence
• White Card (or willing to obtain)
• Fire Warden (or willing to obtain)
• Working With Children Check (or willing to obtain)

ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).

What ACESGroup Has to Offer

• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Brisbane's most iconic and high-profile locations
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using AI for efficient risk management reporting and research.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 16 002 990 794 | Security Licence No. NSW: 404776913, VIC: 813-398-30S, QLD: 3342553 | ASIAL Member: 003749 | RTO: 90024. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, ...

ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

ACESGroup

ABN: 16 002 990 794 | ACN: 16 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited.