Second In Charge | Maroubra

For Health Group; Sydney; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Uniform provided

Health benefits for staff

Dental discounts for you and family

Ongoing training and development

Supportive team environment

Job summary

ForHealth Group is seeking a proactive Second In Charge (2IC) at Maroubra Medical Centre on a fixed full-time 6‑month contract. You will support the Practice Manager with day-to-day operations and lead the reception team to provide an exceptional patient experience.

In this hands-on leadership role, you will deliver strong customer service, manage bookings, and ensure smooth front desk operations within a busy healthcare setting. Join a supportive team focused on quality patient care.

Qualifications

• Experience in leadership or supervisory roles.
• Strong customer service ethos.
• Excellent written and verbal communication.
• Ability to work under pressure in a busy environment.
• Strong organizational and time management skills.
• Proactive attitude with initiative and ownership.
• Professional presentation and a positive, can-do approach.
• Familiarity with medical reception/admin procedures is a plus.

Responsibilities

• Support the Practice Manager with the daily operations of the medical centre.
• Assist with leading, mentoring, and supporting the reception team.
• Deliver exceptional customer service to patients and visitors.
• Manage patient bookings, enquiries, and front desk activities.
• Complete opening and closing procedures; complete administrative tasks as required.
• Build positive relationships with patients, practitioners, and colleagues.
• Ensure compliance with company policies, procedures, and accreditation requirements.
• Assist with staff onboarding, training, and performance support.

Skills

Leadership experience

Customer service

Communication skills

Time management

Attention to detail

Pracsoft/Best Practice

Tools

Pracsoft

Best Practice

Job description

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually. As part of the ForHealth Group, we're focused on innovation, teamwork, and delivering exceptional patient care.

About ForHealth

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually. As part of the ForHealth Group, we're focused on innovation, teamwork, and delivering exceptional patient care.

The Opportunity

We are seeking an enthusiastic and motivated Second In Charge (2IC) to join our Maroubra Medical Centre on a fixed full-time 6-month contract.

In this hands‑on leadership role, you will support the Practice Manager with the day‑to‑day operations of a busy medical centre while helping to lead the reception team and ensure an exceptional experience for patients, practitioners, and staff. This is a fantastic opportunity for someone looking to develop their leadership skills within a fast‑paced healthcare environment.

What's in it for You?

• Fixed full-time 6-month contract
• Competitive hourly rate
• Uniform provided
• Employee benefits supporting your health and wellbeing
• Dental discounts for you and your family
• Ongoing training and development opportunities
• Supportive team environment within a leading healthcare organisation

Key Responsibilities

• Support the Practice Manager with the daily operations of the medical centre
• Assist with leading, mentoring, and supporting the reception team
• Deliver exceptional customer service to patients and visitors
• Manage patient bookings, enquiries, and front desk activities
• Assist with opening and closing proceduresComplete administrative and reception tasks as required
• Build positive relationships with patients, practitioners, and colleagues
• Ensure compliance with company policies, procedures, and accreditation requirements
• Assist with staff onboarding, training, and performance support

About You

To be successful in this role, you will have:

• Previous leadership, supervisory, or team leader experience
• Strong customer service skills with a patient-focused approach
• Excellent written and verbal communication skills
• Ability to work effectively under pressure in a busy environment
• Strong organisational and time management skills
• High attention to detail
• Confidence using computer systems, with Pracsoft or Best Practice experience highly regarded
• A proactive attitude with the ability to take initiative and ownership
• Professional presentation and a positive, can-do approach

Why Join ForHealth?

• Join a purpose-driven organisation focused on improving community health outcomes
• Be part of a collaborative and supportive team
• Access ongoing learning and career development opportunities
• Make a meaningful impact in the healthcare sector
• Work with one of Australia's leading healthcare providers

ForHealth Group is committed to diversity and inclusion. We welcome applications from people of all backgrounds and are committed to creating a safe, respectful, and inclusive workplace for everyone.