Second In Charge | Maroubra

Hanover Insurance Group, Inc.; Sydney; On-site; AUD 44,000 - 62,000; Full time

Benefits offered by this job

Uniform provided

Employee benefits supporting health &

Dental discounts for you and yourFor

Ongoing training and development

Job summary

ForHealth Group’s Maroubra Medical Centre is seeking an Assistant Practice Manager for a fixed full-time 6-month contract. You will support the Practice Manager, lead the reception team, and ensure an exceptional patient experience.

Ideal candidates bring prior leadership and strong customer service skills, with excellent communication and the ability to thrive in a busy healthcare setting. Proficiency with Pracsoft or Best Practice is highly regarded.

Qualifications

• Proven leadership experience in healthcare or guest-facing roles.
• Strong customer service with a patient-focused approach.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure in a busy environment.
• Strong organisational and time management skills.
• High attention to detail.
• Familiarity with practice-management software (Pracsoft/Best Practice) preferred.
• Proactive attitude and ownership.
• Professional presentation and a positive, can-do approach.

Responsibilities

• Support the Practice Manager with daily operations of the medical centre.
• Assist in leading, mentoring, and supporting the reception team.
• Deliver exceptional customer service to patients and visitors.
• Manage patient bookings, inquiries, and front desk activities.
• Assist with opening and closing procedures.
• Complete administrative tasks as required.
• Build positive relationships with patients, practitioners and colleagues.
• Ensure compliance with policies, procedures and accreditation.

Skills

Leadership

Customer service

Communication

Time management

Organization

Attention to detail

Pracsoft/Best Practice

Proactive attitude

Professional presentation

Tools

Pracsoft

Best Practice

Job description

About ForHealth

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually. As part of the ForHealth Group, we're focused on innovation, teamwork, and delivering exceptional patient care.

The Opportunity

We are seeking an enthusiastic and motivated Assistant Practice Managerto join our Maroubra Medical Centre on a fixed full-time 6-month contract.

In this hands-on leadership role, you will support the Practice Manager with the day-to-day operations of a busy medical centre while helping to lead the reception team and ensure an exceptional experience for patients, practitioners, and staff. This is a fantastic opportunity for someone looking to develop their leadership skills within a fast-paced healthcare environment.

What's in it for You?

• Fixed full-time 6-month contract
• Competitive hourly rate
• Uniform provided
• Employee benefits supporting your health and wellbeing
• Dental discounts for you and your family
• Ongoing training and development opportunities
• Supportive team environment within a leading healthcare organisation

Key Responsibilities

• Support the Practice Manager with the daily operations of the medical centre
• Assist with leading, mentoring, and supporting the reception team
• Deliver exceptional customer service to patients and visitors
• Manage patient bookings, enquiries, and front desk activities
• Assist with opening and closing procedures
• Complete administrative and reception tasks as required
• Build positive relationships with patients, practitioners, and colleagues
• Ensure compliance with company policies, procedures, and accreditation requirements
• Assist with staff onboarding, training, and performance support

About You

To be successful in this role, you will have:

• Previous leadership, supervisory, or team leader experience
• Strong customer service skills with a patient-focused approach
• Excellent written and verbal communication skills
• Ability to work effectively under pressure in a busy environment
• Strong organisational and time management skills
• High attention to detail
• Confidence using computer systems, with Pracsoft or Best Practice experience highly regarded
• A proactive attitude with the ability to take initiative and ownership
• Professional presentation and a positive, can-do approach

Why Join ForHealth?

• Join a purpose-driven organisation focused on improving community health outcomes
• Be part of a collaborative and supportive team
• Access ongoing learning and career development opportunities
• Make a meaningful impact in the healthcare sector
• Work with one of Australia's leading healthcare providers

ForHealth Group is committed to diversity and inclusion. We welcome applications from people of all backgrounds and are committed to creating a safe, respectful, and inclusive workplace for everyone.