Sea Logistics Operations Supervisor - Value-Added Services

Kuehne Nagel; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Learning and development opportunities

Novated leasing

Employee discounts

Volunteer opportunities

Global network

Job summary

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor, Value Added Service, to lead operations, drive performance, and deliver high-quality outcomes in export logistics. You'll combine operational expertise with people leadership to strengthen the team and service delivery across the business.

You will manage carrier relationships, support Customer Care teams, monitor KPIs, and drive continuous improvement to balance efficiency with service quality while creating

Qualifications

• Experience in freight forwarding and supply chain management.
• Ability to lead teams and manage multiple priorities.
• Strong communication with diverse stakeholders.

Responsibilities

• Drive operational excellence and ensure quality in export service delivery.
• Strengthen partnerships with Customer Care teams and carriers.
• Deliver solutions and maintain carrier relationships for effective shipment execution.
• Collaborate with internal teams to improve productivity and service delivery.
• Monitor KPIs, support profitability targets, and manage cost controls.
• Identify process improvements to create leaner, more efficient operations.
• Support the resolution of claims to maintain customer satisfaction.

Skills

Freight forwarding knowledge

Leadership

Operations management

Customer service orientation

Communication

Tools

Logistics systems

Job description

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor, Value Added Service, to lead operations, drive performance, and deliver high-quality outcomes in export logistics. You'll combine operational expertise with people leadership to strengthen the team and service delivery across the business.

You will manage carrier relationships, support Customer Care teams, monitor KPIs, and drive continuous improvement to balance efficiency with service quality while creating