Sea Logistics Operational Care Supervisor, Value Added Services

Kuehne+Nagel; Sydney; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave - inclusive policies

Learning and development

Novated leasing & EV car subscription

Employee discounts

Private health insurance discounts

Uniform allowance

Charity and volunteering opportunities

Global network of colleagues

Job summary

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor, VAS, to lead export operations and drive excellence across the team. You will manage carrier relationships, support customer care, and push continuous improvements to deliver reliable, cost-effective service for important shipments.

Role focuses on balancing efficiency with service quality, supporting growth of sea logistics operations and alignment with business goals.

Qualifications

• Strong experience in freight forwarding and supply chain management, preferably Sea Logistics.
• Familiarity with logistics systems, processes and carrier relationships.
• Commercial awareness and ability to interpret financial performance.
• Excellent communication skills and stakeholder engagement across teams.
• Structured planning and multi-priority management in fast-paced environments.

Responsibilities

• Drive operational excellence and high-quality shipment management for exports.
• Strengthen partnerships with Customer Care and internal stakeholders.
• Maintain carrier relationships and support effective shipment execution.
• Improve productivity and service delivery across the business.
• Monitor KPI performance and support profitability targets.
• Identify opportunities to improve processes and workflows.
• Assist in resolving customer claims with reliable service.

Skills

Freight forwarding

Supply chain

Operations management

Planning

Logistics systems

Carrier relationships

Commercial awareness

Communication

Problem solving

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Who We Are

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Recognised as a Great Place to Work for multiple years, we are committed to excellence and innovation. Join a company that supports your growth, empowers you to make an impact, and helps shape the future of logistics.

The Role

Behind every successful shipment is a team that ensures operations run smoothly, efficiently, and consistently. As a Sea Logistics Operational Care Supervisor, VAS, you’ll play a critical role in leading operational excellence, supporting your team to deliver high-quality outcomes while driving productivity, efficiency, and customer satisfaction. You’ll combine operational expertise with people leadership to strengthen export operations, optimise processes, and enhance service delivery. From managing carrier relationships and supporting customer care teams to driving KPI performance and continuous improvement initiatives, you’ll help create a reliable and cost-effective operation that supports both customer and business success. This position is not just about supervising operations; it’s about creating long-term value for customers and the business, balancing operational efficiency with service quality, and contributing to the continued growth of our sea logistics operations.

Responsibilities

• Drive operational excellence: Ensure high-quality shipment management and export service delivery through strong operational control and consistent performance standards.
• Strengthen partnerships: Collaborate closely with Customer Care teams, providing proactive information, solutions, and support that enhance customer satisfaction and service outcomes.
• Deliver solutions: Maintain and strengthen operational carrier relationships while supporting effective shipment execution and operational performance.
• Collaborate internally: Work closely with Customer Care, Systems & Processes, and operational stakeholders to improve productivity and service delivery across the business.
• Achieve business objectives: Monitor operational KPIs, support profitability targets, and ensure timely and accurate cost and revenue management.
• Drive continuous improvement: Identify opportunities to improve processes, controls, and workflows to create leaner, more efficient operations.
• Customer excellence: Support the resolution of claims and disputes while ensuring customers receive reliable and professional service throughout their experience.

Requirements

• Strong experience in freight forwarding and supply chain management, preferably within Sea Logistics.
• Knowledge of freight forwarding operations, regulations, and industry best practices.
• Good organisational and planning skills with the ability to manage multiple priorities effectively.
• Familiarity with logistics systems, processes, products, and operational workflows.
• Knowledge of market conditions and carrier relationship management.
• Commercial awareness with an understanding of financial performance and decision-making.
• Clear and effective communication skills with the ability to engage diverse stakeholders.
• Strong problem-solving capabilities and adaptability in a fast-paced environment.

Why join Kuehne+Nagel?

At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance
• Inclusive paid parental leave for all parents
• Career development through extensive learning and development opportunities
• Novated leasing and EV car subscription options
• Employee discounts, rewards and recognition programs
• Private health insurance discounts
• Corporate uniform allowance
• Charity and volunteering opportunities to give back to the community
• A collaborative culture with the strength of a global network

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.