Sea Logistics Operations Care Lead

Kuehne Nagel; Iluwurru; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave for all parents

Career development opportunities

Novated leasing and EV options

Employee discounts and recognition

Job summary

Kuehne+Nagel Australia is recruiting for a Sea Logistics Operational Care Supervisor, VAS. You will lead export operations, optimise processes, and drive customer-focused service delivery while balancing efficiency and cost control.

In this role you will manage carrier relationships, support Customer Care teams, monitor KPIs, and drive continuous improvement across the sea logistics operation to deliver reliable, high-quality results for our global customers.

Qualifications

• Extensive freight forwarding and supply chain management experience.
• Strong knowledge of sea logistics and regulatory requirements.
• Proven leadership and people-management capabilities.
• Experience monitoring KPIs and driving cost/performance improvements.
• Ability to collaborate with Customer Care and cross-functional teams.
• Solid understanding of workflows, processes and operational controls.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Drive operational excellence across export service delivery and shipment management.
• Strengthen partnerships with Customer Care and internal teams to improve service outcomes.
• Maintain and strengthen carrier relationships while ensuring effective shipment execution.
• Collaborate with Systems & Processes and other stakeholders to boost productivity and service delivery.
• Monitor KPIs, support profitability targets, and manage cost and revenue accuracy.
• Identify opportunities to streamline processes and drive lean, efficient operations.
• Support resolution of claims and provide professional customer service throughout the experience.

Skills

Freight forwarding

Sea Logistics

People leadership

KPI management

Customer care collaboration

Process improvement

Communication

Job description

Kuehne+Nagel Australia is recruiting for a Sea Logistics Operational Care Supervisor, VAS. You will lead export operations, optimise processes, and drive customer-focused service delivery while balancing efficiency and cost control.

In this role you will manage carrier relationships, support Customer Care teams, monitor KPIs, and drive continuous improvement across the sea logistics operation to deliver reliable, high-quality results for our global customers.