Sea Logistics Operational Care Supervisor

Kuehne & Nagel; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Career development opportunities

Novated leasing and EV car options

Employee discounts and recognition

Charity and volunteering

Global network

Job summary

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor, Value Added Service, to lead operational excellence in export operations, manage carrier relationships, and support customer care teams.

You will drive KPI performance, continuous improvement, and cost control, balancing efficiency with service quality, while empowering your team and delivering reliable, cost-effective service to customers.

Qualifications

• Strong experience in freight forwarding and supply chain management.
• Knowledge of freight forwarding operations, regulations, and industry best practices.
• Good organisational and planning skills with the ability to manage multiple priorities effectively.
• Familiarity with logistics systems, processes, products, and operational workflows.
• Knowledge of market conditions and carrier relationship management.
• Commercial awareness with an understanding of financial performance and decision-making.
• Clear and effective communication skills with the ability to engage diverse stakeholders.

Responsibilities

• Drive operational excellence: Ensure high-quality shipment management and export service delivery through strong operational control and consistent performance standards.
• Strengthen partnerships: Collaborate closely with Customer Care teams, providing proactive information, solutions, and support that enhance customer satisfaction and service outcomes.
• Deliver solutions: Maintain and strengthen operational carrier relationships while supporting effective shipment execution and operational performance.
• Collaborate internally: Work closely with Customer Care, Systems & Processes, and operational stakeholders to improve productivity and service delivery across the business.
• Achieve business objectives: Monitor operational KPIs, support profitability targets, and ensure timely and accurate cost and revenue management.
• Drive continuous improvement: Identify opportunities to improve processes, controls, and workflows to create leaner, more efficient operations.
• Customer excellence: Support the resolution of claims and disputes while ensuring customers receive reliable and professional service throughout their experience.

Skills

Freight forwarding

Supply chain management

Carrier relations

Customer care coordination

KPI monitoring

Process improvement

Stakeholder engagement

Tools

Logistics systems

Job description

Sea Logistics Operational Care Supervisor

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Recognised as a Great Place to Work for multiple years, we are committed to excellence and innovation. Join a company that supports your growth, empowers you to make an impact, and helps shape the future of logistics.

The Role

Behind every successful shipment is a team that ensures operations run smoothly, efficiently, and consistently. As a Sea Logistics Operational Care Supervisor, Value Added Service, you'll play a critical role in leading operational excellence, supporting your team to deliver high-quality outcomes while driving productivity, efficiency, and customer satisfaction.

You'll combine operational expertise with people leadership to strengthen export operations, optimise processes, and enhance service delivery. From managing carrier relationships and supporting customer care teams to driving KPI performance and continuous improvement initiatives, you'll help create a reliable and cost-effective operation that supports both customer and business success.

This position is not just about supervising operations; it's about creating long-term value for customers and the business, balancing operational efficiency with service quality, and contributing to the continued growth of our sea logistics operations.

Responsibilities

Drive operational excellence: Ensure high-quality shipment management and export service delivery through strong operational control and consistent performance standards.

Strengthen partnerships: Collaborate closely with Customer Care teams, providing proactive information, solutions, and support that enhance customer satisfaction and service outcomes.

Deliver solutions: Maintain and strengthen operational carrier relationships while supporting effective shipment execution and operational performance.

Collaborate internally: Work closely with Customer Care, Systems & Processes, and operational stakeholders to improve productivity and service delivery across the business.

Achieve business objectives: Monitor operational KPIs, support profitability targets, and ensure timely and accurate cost and revenue management.

Drive continuous improvement: Identify opportunities to improve processes, controls, and workflows to create leaner, more efficient operations.

Customer excellence: Support the resolution of claims and disputes while ensuring customers receive reliable and professional service throughout their experience.

Requirements

Strong experience in freight forwarding and supply chain management, preferably within Sea Logistics.

Knowledge of freight forwarding operations, regulations, and industry best practices.

Good organisational and planning skills with the ability to manage multiple priorities effectively.

Familiarity with logistics systems, processes, products, and operational workflows.

Knowledge of market conditions and carrier relationship management.

Commercial awareness with an understanding of financial performance and decision-making.

Clear and effective communication skills with the ability to engage diverse stakeholders.

Strong problem-solving capabilities and adaptability in a fast-paced environment.

Why join Kuehne+Nagel?

At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

Flexible work arrangements to support work-life balance

Inclusive paid parental leave for all parents

Career development through extensive learning and development opportunities

Novated leasing and EV car subscription options

Employee discounts, rewards and recognition programs

Charity and volunteering opportunities to give back to the community

A collaborative culture with the strength of a global network