Science & Lab Customer Service & Sales Support

Adidas; Brisbane; On-site; AUD 60,000 - 68,000; Full time

Job summary

KE Select is partnered with an established organisation in the scientific and laboratory supply sector, seeking a Customer Service Officer to join its team in Brisbane. You will focus on customer relationships, enquiries, orders and sales support while contributing to service excellence and operational efficiency.

Reporting to the National Sales Manager, the role blends customer service, sales administration and cross‑functional coordination, with opportunities to identify sales leads and

Qualifications

• Experience in customer service or sales support.
• Strong written and verbal communication.
• Experience managing quotations and orders.
• Familiarity with CRM and MS Office.

Responsibilities

• Handle customer enquiries regarding products, pricing, and deliveries.
• Prepare and process quotes and sales orders accurately.
• Follow up quotations and engage with customers.
• Build strong relationships to support retention and growth.
• Coordinate service requirements with suppliers and internal teams.
• Maintain accurate CRM records.

Skills

Customer service

Communication

Sales support

Quotation processing

Relationship building

CRM experience

Tools

CRM software

MS Office

Job description

KE Select is partnered with an established organisation in the scientific and laboratory supply sector, seeking a Customer Service Officer to join its team in Brisbane. You will focus on customer relationships, enquiries, orders and sales support while contributing to service excellence and operational efficiency.

Reporting to the National Sales Manager, the role blends customer service, sales administration and cross‑functional coordination, with opportunities to identify sales leads and