Laboratory Equipment Sales Support Pro

Chandler Macleod; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Chandler Macleod is partnering with a leading scientific instrumentation distributor to place a science-qualified professional in a commercial role. Leverage technical knowledge in a client-facing capacity or join a seasoned scientific sales support team seeking a fresh challenge.

You will support customers across Australia and New Zealand with quotations, orders and product inquiries, building strong relationships with laboratories and suppliers while coordinating with logistics and internal

Qualifications

• A degree in Life Sciences, Biology, Chemistry or a related scientific discipline.
• Experience in a laboratory, scientific support, internal sales or customer-facing scientific role.
• Strong communication skills with the ability to explain technical concepts clearly.
• Excellent organisational skills and attention to detail.
• Experience using CRM, ERP or order management systems.
• A proactive and customer-focused approach.
• The ability to build strong relationships with internal and external stakeholders.

Responsibilities

• Act as a primary point of contact for customer enquiries via phone and email.
• Prepare and manage quotations for scientific equipment, consumables and spare parts.
• Process customer orders and provide updates on stock availability and lead times.
• Support the external sales team with product enquiries and account management activities.
• Qualify inbound opportunities and identify cross-selling opportunities within existing accounts.
• Maintain accurate customer records and sales activity within the CRM system.
• Coordinate closely with suppliers, logistics teams and internal stakeholders to ensure a seamless customer experience.
• Deliver high-quality service and technical support to laboratory customers.

Skills

Quotations

Customer service

Order management

CRM familiarity

Communication

Product knowledge

Education

Life Sciences / Biology / Chemistry degree

Tools

CRM

ERP

Job description

Chandler Macleod is partnering with a leading scientific instrumentation distributor to place a science-qualified professional in a commercial role. Leverage technical knowledge in a client-facing capacity or join a seasoned scientific sales support team seeking a fresh challenge.

You will support customers across Australia and New Zealand with quotations, orders and product inquiries, building strong relationships with laboratories and suppliers while coordinating with logistics and internal