School Technical Officer - Northern Peninsula Area State College

Queensland Government; Cairns Regional; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Northern Peninsula Area State College is seeking a School Technical Officer to manage ICT services across our campuses, reporting to the Principal or delegate. You will support, maintain and improve school ICT operations to enhance learning opportunities for students.

Responsibilities include advising on ICT usage, providing staff training, resolving issues with servers, networks and devices, and maintaining documentation. A collaborative, customer‑focused approach is essential.

Formación

• Strong knowledge of server hardware, configuration and network peripherals.
• Solid understanding of PC desktops, laptops, iPads and printers.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Strong client focus and ability to work in a team.
• Understanding of LANs and WANs.
• Experience using remote support tools for servers/workstations.
• Ability to research and apply creative solutions to problems.
• Good working knowledge of network security and security protocols.

Responsabilidades

• Provide advice and assistance on ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, following policy and standards.
• Assist in in-service training to staff on effective ICT tool application to support educational services.
• Provide efficient support to staff and students to resolve issues with school computing facilities, maintaining high customer focus.
• Perform regular preventative maintenance and repairs to ICT facilities and equipment.
• Maintain technical service records related to ICT support and infrastructure used by the school/college.
• Communicate with stakeholders on technical matters and provide advice when required.

Conocimientos

Server hardware

Networking peripherals

Desktops & laptops

iPad support

Printer support

Communication skills

Analytical thinking

Client focus

Teamwork

LAN/WAN

Remote support tools

Creative problem solving

Network security

Security protocols

Descripción del empleo

About us:

The Northern Peninsula Area State College services students from the communities of Injinoo, Umagico, Bamaga, New Mapoon and Seisia. The communities are situated about 30 kilometres from the tip of Cape York. The outlying towns of Seisia in the Northwest and Injinoo in the Southwest, are approximately 12 Kilometres apart on the western side of the cape and all the towns are connected by sealed roads. Across the 3 campuses, the College currently has approximately 60 registered teachers, as well as administration staff, support staff and facilities staff. Student enrolments are currently approx. 650 and with continued growth, staff are adapting to deliver quality contextual and technical education in one of the most remote parts of Queensland

Your opportunity:

As the School Technical Officer, you will assist in managing the operation of a school's information and communication technology (ICT) network service to contribute to the enhancement of student learning opportunities. The School Technical Officer reports to the Principal, Business Manager or nominated delegate.

Responsibilities include, but are not limited to:

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, whilst ensuring high end customer focus and communication.
• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
• Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the school/college.
• Communicate with various stakeholders, including Regional and Central Support, on technical matters and provide technical advice, when required.

The suitable applicant requires the following skills and knowledge:

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• A strong client focus.
• The ability to work as part of a team.
• Strong technical knowledge of server hardware and configuration, and networking peripherals.
• Understanding of Local Area Networks and of Wide Area Networks.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

This work is licensed under a Creative Commons Attribution 3.0 Australia License.