Scheduling Officer

Anglicare Southern Queensland; Gold Coast City; On-site; AUD 46,000 - 48,000; Full time

Benefits offered by this job

Salary Packaging

Tax-free benefits

Staff discounts

Health insurance discount

Referral program

Job summary

Anglicare Southern Queensland is seeking a Scheduling Officer based in Robina, QLD, for a full-time permanent role. You will schedule staff across home and community services, ensuring clients receive timely, high-quality care in the community.

Hours are Monday to Friday, 9am–5pm, ~76-hour fortnights, with a pay rate of $33.48–$34.63 per hour depending on experience. Commitment to NSW? Queensland community services.

Qualifications

• Scheduling experience using an electronic data management system.
• Self-managing with the ability to prioritise and balance a full workload in a busy, changing environment.
• Highly effective customer service skills.
• Solid understanding of the entire Microsoft Suite with proficiency in Word and Excel and accurate alpha-numeric data entry.
• Highly developed written and oral communication skills across diverse ages, cultures and socio-economic groups.
• Friendly, flexible with a strong focus on customer service.

Responsibilities

• Manage scheduling for staff in community support services.
• Use electronic data management system to input and track schedules.
• Prioritise and balance workload in a dynamic environment.
• Provide excellent customer service to clients, staff and stakeholders.
• Ensure accuracy in data entry and documentation in MS Word/Excel.
• Communicate effectively across ages and cultures.
• Maintain attention to detail and timely completion of tasks.

Job description

Anglicare Southern Queensland – Robina QLD

Anglicare's Home and Community teams provide support and services that enable our clients to maintain their independence - living happily and healthily within their own homes. Whether it be lifestyle, transport, social support, clinical support in Nursing or Allied Health. This service is vital for our community.

Based in our Robina office, we are offering a full-time permanent opportunity for a Scheduling Officer to join our team. You will bring your experience to this role to ensure our staff continue to deliver exceptional client outcomes in the community.

The hours for the role are Monday to Friday, 9am-5pm (76 hour fortnight). And the pay rate would be between $33.48 - $34.63/hr depending on your level of experience.

Selection criteria:

• Scheduling experience, using an electronic data management system.
• Self-managing with the ability to prioritise and balance a full workload in a busy, changing environment
• Highly effective customer service skills
• A solid understanding of the entire Microsoft Suite with proficiency in Microsoft based products including Word and Excel as well as accurate alpha-numeric data entry
• Highly developed written and oral communication skills and the ability to relate effectively across a broad range of ages, cultures and socio-economic groups
• A friendly and flexible attitude with a distinct focus on customer service
• Dedication and commitment to error free administration, with unwavering attention-to-detail, even when tasks get routine
• Analytical and problem-solving skills, with the ability to make fast, professional and effective decisions within the scope of the role
• Initiative and ability to monitor and manage your own workload while working within role expectations, deadlines and management requirements
• Current Drivers Licence
• National Police Clearance
• Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
• Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
• Employee Discounts at some of Australia's leading retailers.
• 6% Bupa Health Insurance Discount.
• Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
• Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
• Opportunities to purchase additional annual leave.
• Pastoral Care Support & Employee Assistance Programs.
• Free annual Flu vaccinations.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection