Scheduling Coordinator

Careways; Dapto; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Growth opportunities

Job summary

CareWays Community in Dapto NSW is seeking a Scheduling Coordinator to join the Community Care Team. The role focuses on rostering care workers for Support at Home and CHSP, working onsite five days a week.

You will manage rosters, balance client needs with staff skills, monitor hours, arrange replacements and ensure compliance. Strong organisation, communication and knowledge of SCHADS Award are essential.

Qualifications

• Diploma-level qualification and 3 years’ experience in a high-volume rostering position.
• Experience scheduling shifts for high volumes of workers and clients with low error rates.
• Sound understanding of the SCHADS Award.
• Excellent data entry and Microsoft applications skills.
• Excellent interpersonal and verbal/written communication.
• Problem solving and prioritising tasks under pressure.
• Experience with Visual Care is desirable.

Responsibilities

• Manage and maintain all care worker rosters daily and ensure rosters are completed two weeks in advance.
• Develop and manage care service schedules matching client needs with staff skills and locations.
• Monitor hours against contracts, maximum hour limits and award requirements.
• Arrange replacement care workers for sick, annual leave and absences.
• Ensure compliance, cost optimisation and client/care worker satisfaction.
• Maintain accurate records in accordance with policies and procedures.
• Process care worker timesheets and maintain the master roster.
• Regularly report scheduling capacity and recruitment recommendations to management.

Skills

Rostering

Scheduling

Microsoft Office

Communication

SCHADS Award

Problem solving

Organization

Education

Diploma level

Tools

Visual Care

Job description

CareWays Community has been providing services to the community since 1978. We have a reputation for providing highly valued community support through our in-home aged care and four Neighbourhood Centres.

An exciting opportunity exists for an experienced Scheduling Coordinator to join our Community Care Team, based in Dapto NSW. This challenging role works closely with Management and Care Partners to provide effective and efficient rostering of Care Workers to deliver care and support to Support at Home and Commonwealth Home Support Program service users.

About the role

This position reports to the Aged Care Senior Manager and is a permanent full-time position working onsite in our Dapto Office, Monday to Friday.

The key responsibilities for this role entails:

• Managing and maintaining all care worker rosters on a daily basis and ensuring rosters are completed two weeks in advance.
• Developing and managing care service schedules, considering each client’s individual needs and matching with care workers’ skills and geographical locations.
• Monitoring care worker hours against individual care worker contracts, maximum hour limits and award requirements
• Arranging replacement care workers to cover sick and annual leave and planned or unplanned absences and shift changes.
• Ensuring compliance, cost optimisation as well as a focus on client and care workers’ satisfaction.
• To maintain accurate and comprehensive records, in accordance with policies and procedures.
• Managing the processing of Care Worker timesheets.
• Manage and maintain the master roster as required
• Regularly reporting to management on scheduling capacity and recruitment recommendations

We seek a dynamic individual with exceptional organisational skills, excellent communication skills and a proactive mindset, with rostering experience in the Disability or Aged Care. If you have a background in rostering and a solid grasp of the community support sector, we want to hear from you.

• Excellent job satisfaction from supporting people who need it the most!
• Access to salary packaging - $15,899 tax free per annum plus $2650 for meals and entertainment
• Access to an Employee Assistance Program for you and your family members
• A culture where you have the opportunity to develop and grow and are a valued and respected team member.

About you

To be considered you must have:

• Relevant tertiary qualifications at Diploma level and 3 years’ experience working in a high-volume rostering position.
• Demonstrated experience in scheduling shifts for high volumes of workers and client’s services and a knowledge and understanding of rostering and scheduling processes with low error rates.
• Demonstrated a sound understanding of the SCHADS Award.
• Excellent data entry and computer skills with sound knowledge of Microsoft applications.
• Excellent interpersonal and communication skills (both written & verbal) in various environments with the ability to communicate with a wide range of people.
• Problem solving skills with the ability to think creatively.
• Demonstrated ability to organise and priorities tasks, work effectively with minimal supervision and under pressure, problem solve and meet deadlines and use resources effectively and efficiently.
• Experience with Visual Care (desirable)

Remuneration

Position is subject to award conditions under the Social, Community, Home Care and Disability Services Industry Award 2010 as Social & Community Employee Level 4.

The recruitment of this position will include several stages including interview, reference checking and a National Criminal History Check. CareWays Community is an EEO employer who encourages diversity in the workplace.