Workforce Scheduler

RSL LifeCare; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Staff discounts

Fitness Passport

Leave Loading 17.5%

Supportive team

Job summary

RSL LifeCare is seeking a highly organised Workforce Scheduler for our Home Care unit to roster client services across the home care network. This permanent full-time role runs 6am–2pm, Monday to Friday, and focuses on delivering personalised, high-quality care while aligning staff skills with client needs.

You will collaborate with care staff, coordinators, and clients to optimise rosters and support compliance across sites.

Qualifications

• Experience with rostering systems and database management – we use AlayCare.
• Strong computer literacy, including Microsoft Office and ability to learn new systems.
• Knowledge of EBAs, penalty rates, and scheduling across multiple sites.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to person-centred care and respect for diversity.
• Empathetic nature and patience with senior clients.

Responsibilities

• Manage accurate and timely rostering of services to meet client needs and organisational standards.
• Act as the first point of contact for care staff regarding rostering requirements.
• Ensure compliance with aged care standards, funding requirements, WHS, and enterprise agreements.
• Collaborate with clients, their support networks, and care coordinators to uphold client choice and dignity.
• Monitor KPIs related to travel time, missed services, and labour hire.
• Provide training and support on rostering systems and processes.
• Participate in audits and continuous improvement initiatives.

Skills

Rostering systems

Microsoft Office

Attention to detail

Team collaboration

Communication

Adaptability

Tools

AlayCare

Job description

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued, enabling you to make a meaningful difference to people’s lives.

We are seeking a highly organised and detail-oriented Workforce Scheduler to join our team with the Home Care business unit. This role is critical in ensuring the efficient and effective rostering of client services across our home care network. You will play a key part in delivering personalised, integrated, and high-quality care by aligning staff skills with client needs and preferences.

This is a Permanent Fulltime position from 6am - 2pm Monday to Friday

In your new role, you will:

• Manage accurate and timely rostering of services to meet client needs and organisational standards
• Act as the first point of contact for care staff regarding rostering requirements
• Ensure compliance with aged care standards, funding requirements, WHS, and enterprise agreements
• Collaborate with clients, their support networks, and care coordinators to uphold client choice and dignity
• Monitor KPIs related to travel time, missed services, and labour hire
• Provide training and support on rostering systems and processes
• Participate in audits and continuous improvement initiatives

Our expectations are you will have:

• Experience with rostering systems and database management – we use AlayCare
• Strong computer literacy, including Microsoft Office and ability to learn new systems
• Knowledge of EBAs, penalty rates, and scheduling across multiple sites
• Excellent communication, negotiation, and problem-solving skills
• The ability to work independently and as part of a team in a fast-paced environment
• Commitment to person-centred care and respect for diversity
• An empathetic nature and have patience, particularly when dealing with our senior clients

Benefits of working with RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading: 17.5% pay top up on paid leave
• Plus, you’ll be working with a supportive team who are genuinely committed to our seniors and veterans wellbeing

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location

HC Ramsgate