Scheduling Administrator – Water Operations (Hybrid)

New Plumbing Solutions; Parramatta; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work after training

Growth opportunities

Team culture

Job summary

New Plumbing Solutions is seeking a proactive Scheduling Administrator for our Water Operations Division based in Northmead. You will coordinate field-based staff across Metro and Regional Sydney, ensuring efficient scheduling and smooth project progress.

Ideal candidates have scheduling or customer service experience, excellent communication, and strong problem-solving abilities. This role offers hybrid work arrangements once fully trained and competent.

Qualifications

• Scheduling or customer service experience in a busy environment.
• Excellent customer service and compliant handling skills.
• Strong verbal and written communication.
• Ability to problem-solve and manage competing priorities.
• Attention to detail and ability to follow processes.
• Positive attitude and proactive mindset.
• Proficiency with Microsoft Office applications.
• Experience with job management systems (Aroflo, Dataforce, Fulcrum) is advantageous.

Responsibilities

• Support daily scheduling and coordination of field employees.
• Assist with monitoring, updating and validating work orders and job requests.
• Answer inbound calls and assist with customer and field staff enquiries.
• Liaise with clients, plumbers and subcontractors regarding scheduling and job priorities.
• Assist with basic job diagnosis and triage.
• Complete data entry, reporting and system updates.
• Support quotation processing and administration tasks.
• Ensure paperwork and documentation is completed and uploaded accurately.
• Maintain accurate employee and subcontractor records.
• Provide general administration and ad hoc support to the wider team.

Skills

Scheduling experience

Customer service

Strong communication

Problem solving

Multitasking under pressure

Attention to detail

Team player

Microsoft Office

Tools

Aroflo

Dataforce

Fulcrum

Microsoft Office

Job description

New Plumbing Solutions is seeking a proactive Scheduling Administrator for our Water Operations Division based in Northmead. You will coordinate field-based staff across Metro and Regional Sydney, ensuring efficient scheduling and smooth project progress.

Ideal candidates have scheduling or customer service experience, excellent communication, and strong problem-solving abilities. This role offers hybrid work arrangements once fully trained and competent.