Scheduling Administrator

New Plumbing Solutions; Parramatta; Híbrido; AUD 65 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work after training

Growth opportunities

Team culture

Resumo da oferta

New Plumbing Solutions is seeking a proactive Scheduling Administrator for our Water Operations Division based in Northmead. You will coordinate field-based staff across Metro and Regional Sydney, ensuring efficient scheduling and smooth project progress.

Ideal candidates have scheduling or customer service experience, excellent communication, and strong problem-solving abilities. This role offers hybrid work arrangements once fully trained and competent.

Qualificações

• Scheduling or customer service experience in a busy environment.
• Excellent customer service and compliant handling skills.
• Strong verbal and written communication.
• Ability to problem-solve and manage competing priorities.
• Attention to detail and ability to follow processes.
• Positive attitude and proactive mindset.
• Proficiency with Microsoft Office applications.
• Experience with job management systems (Aroflo, Dataforce, Fulcrum) is advantageous.

Responsabilidades

• Support daily scheduling and coordination of field employees.
• Assist with monitoring, updating and validating work orders and job requests.
• Answer inbound calls and assist with customer and field staff enquiries.
• Liaise with clients, plumbers and subcontractors regarding scheduling and job priorities.
• Assist with basic job diagnosis and triage.
• Complete data entry, reporting and system updates.
• Support quotation processing and administration tasks.
• Ensure paperwork and documentation is completed and uploaded accurately.
• Maintain accurate employee and subcontractor records.
• Provide general administration and ad hoc support to the wider team.

Conhecimentos

Scheduling experience

Customer service

Strong communication

Problem solving

Multitasking under pressure

Attention to detail

Team player

Microsoft Office

Ferramentas

Aroflo

Dataforce

Fulcrum

Microsoft Office

Descrição da oferta de emprego

As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023) and a leader in our chosen fields, New Plumbing Solutions (NPS) is continuing to grow nationally across plumbing, maintenance, civil, water operations and digital metering services.

From humble beginnings, NPS has grown into a national organisation supporting industry, government and water authorities across Australia. We are passionate about delivering high-quality essential services to the communities we support.

At NPS, our people and culture are a key part of our success. We are progressive, responsive, play as a team and genuinely give a sh*t about our people, customers and communities.

About the Role

We are looking for an enthusiastic and organised Scheduling Administrator to join our Water Operations Division based in Northmead.

This role is ideal for someone with scheduling or customer service experience who enjoys working in a fast-paced environment and being part of a supportive team.

You will support the coordination of field-based employees working across Metro and Regional Sydney, helping ensure jobs are scheduled efficiently and projects continue running smoothly.

Key Responsibilities

• Support daily scheduling and coordination of field employees
• Assist with monitoring, updating and validating work orders and job requests
• Answer inbound calls and assist with customer and field staff enquiries
• Liaise with clients, plumbers and subcontractors regarding scheduling and job priorities
• Assist with basic job diagnosis and triage
• Complete data entry, reporting and system updates
• Support quotation processing and administration tasks
• Ensure paperwork and documentation is completed and uploaded accurately
• Maintain accurate employee and subcontractor records
• Provide general administration and ad hoc support to the wider team

About You

You are proactive, organised and enjoy working in a busy environment where no two days are the same.

You will ideally bring:

• Previous scheduling or customer service experience
• Excellent customer service and compliant handling skills
• Strong communication both verbal and email
• Ability to problem-solve
• Ability to manage competing priorities and stay organised under pressure
• Good attention to detail and ability to follow processes
• A positive attitude and proactive mindset
• Strong computer skills including Microsoft Office
• Experience using job management systems such as Aroflo, Dataforce or Fulcrum is advantageous but not essential
• General knowledge of Metro and Regional Sydney is beneficial

Most importantly, you are a team player who enjoys helping others and providing great service.

What’s On Offer

• Join a growing national business delivering essential services
• Supportive team environment with full training provided
• Opportunity to grow your career within a rapidly expanding organisation
• Hybrid work arrangements available once fully trained & competent
• Great team culture with genuine development opportunities
• Monday to Friday role | 9:00am – 5:00pm

As part of our recruitment process, we use AI-enabled screening technology during the early stages of recruitment to support efficient and consistent application reviews. There is always a human element throughout the process, with our team personally reviewing shortlisted candidates and engaging directly throughout the recruitment journey.

New Plumbing Solutions is committed to providing equal employment opportunities and embracing diversity.