Scheduler

St Jude's Health Care Services; Perth; On-site; AUD 65,000 - 85,000; Full time

Job summary

St Jude’s Health Care Group is seeking a permanent full-time Scheduler for our West Perth office. The role focuses on coordinating staff resources to deliver services to clients, building regular rosters, and addressing day-to-day scheduling disruptions with a customer-service approach.

The ideal candidate will bring keen attention to detail, strong time-management and excellent communication skills, with a proactive, solution-oriented mindset to support staff and clients alike.

Qualifications

• Experience in scheduling or rostering for a complex service delivery business is desirable but not essential.
• Strong attention to detail and problem-solving abilities.
• Competent with computer systems and rostering tools.

Responsibilities

• Ensure rosters are regularly reviewed to meet service indicators.
• Minimise travel time to maximise direct client time.
• Handle day-to-day rescheduling and cover unplanned absences.
• Ensure staff compatibility with clients.

Skills

Scheduling experience

Attention to detail

Time management

Communication

Customer service

Job description

Title

Scheduler

Location

West Perth

Business Unit

St Jude's Disability Services

Organization Overview

St Jude’s Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services, established in 1982. With a strong reputation built over four decades and as a purpose-driven organisation, we operate with a clear philosophy: we do not provide any service that isn’t good enough for our own families. Our work is grounded in respect, integrity, commitment, and genuine partnerships with the individuals and communities we support.

Position Details

This role is being hired on a Permanent Full-time basis located in our new West Perth office.

Role Summary

The primary role of the Scheduler is to be responsible for the coordination of staff resources, so that we are most effectively utilising our staff to deliver services to our clients. The role is accountable for building regular, ongoing staff rosters and also for putting out the day-to-day spot fires caused by unplanned absences or cancellations. The role works closely with both our staff and our clients, maintaining a customer service approach and seeking to keep all involved as well-informed as possible.

Responsibilities And Duties

• Ensuring rosters are regularly reviewed to meet key service indicators
• Minimising travel time to increase the optimisation of direct client time
• Attending to day-to-day rescheduling and covering of unplanned absences
• Ensuring the appropriate compatibility of staff with clients

Skills, Attributes And Experience

Previous experience working in a scheduling position is not an essential requirement. Our ideal candidate will have a keen eye for details and gets a thrill out of problem solving within their work. They will have excellent time management, planning and organisational abilities. They will also be a strong communicator who enjoys developing working relationships with their key stakeholders. They will take pride in being genuinely customer service focused, represented by a friendly and positive phone manner.

Key Criteria Includes

• Previous experience working within scheduling or rostering for a complex service delivery business, ideally within healthcare, is highly desirable but not essential
• An understanding of rostering principles is desirable, but not essential
• An understanding of the NDIS framework and its applications is desirable, but not essential
• A high level of competency using computer systems and software
• Ability to manage competing deadlines and priorities

Equal Opportunity Statement

St Jude's NDIS are proud to be an equal opportunity employer. If the above opportunity is one that excites and encourages you, we would welcome and encourage your application. If your application is selected for progression then we will be in touch to discuss it with you soon.