Scheduling Coordinator

Alliance Australia; Mackay Regional; On-site; AUD 31,000 - 40,000; Part time

Benefits offered by this job

Flexible part-time arrangement

Meaningful work

22 days annual leave (pro-rata)

Parental leave

Wellbeing benefits

Salary packaging

Career development

Job summary

Alliance Community is seeking a part-time Scheduling Coordinator to support the rostering of Support Workers and match clients with appropriately qualified staff. You will work closely with clinical, recruitment and workforce teams to ensure reliable, high-quality care aligned with individual needs.

You will bring strong communication, empathy and organisational skills, plus a proactive, detail‑oriented approach. Flexible hours and a collaborative team environment are offered.

Qualifications

• Experience in community services, rostering or scheduling is preferred.
• Ability to communicate clearly with clients, families and staff.
• Demonstrated empathy and commitment to reliable support.
• Strong organisation and time-management skills to manage priorities.
• Proactive, solutions-focused approach and discretion.

Responsibilities

• Coordinate and finalise Support Worker rosters across short, medium and longer-term timeframes.
• Match clients with appropriately qualified Support Workers.
• Collaborate with clinical, recruitment and workforce teams to maintain skilled workforce.
• Understand each client’s care and support requirements.
• Communicate roster changes and service updates to clients and stakeholders.
• Build relationships with clients and seek feedback to improve service delivery.
• Maintain accurate client and worker records in the records system.
• Escalate changes in client needs or staffing concerns to the appropriate team.
• Support privacy, WHS, employment and community care requirements.
• Suggest ideas to improve scheduling processes and overall experience.

Skills

Communication

Customer service

Empathy

Organisational skills

Time management

Attention to detail

Initiative

Education

Certificate IV in Aged Care / Disability / Support Work

Tools

Microsoft Office

CRM systems

Records management systems

Job description

Alliance Community, a division of Alliance Australia, is one of Australia’s leading providers of premium community support services and is a registered NDIS provider.

With a collective 130 years of experience, we recruit and support outstanding nurses, aged care workers, disability support workers and specialist community care professionals across Australia.

Our purpose is simple: to make a positive difference by supporting people to live their best lives.

About Alliance Community

Alliance Community, a division of Alliance Australia, is one of Australia’s leading providers of premium community support services and is a registered NDIS provider.

With a collective 130 years of experience, we recruit and support outstanding nurses, aged care workers, disability support workers and specialist community care professionals across Australia.

Our purpose is simple: to make a positive difference by supporting people to live their best lives.

About the role

This is a part-time opportunity working 24 hours per week. We offer flexibility around how those hours are distributed across the working week. The 24 hours may be worked over 3, 4 or 5 days, subject to agreement with the successful candidate and the needs of the team.

As a Scheduling Coordinator, you will join a collaborative, fast-paced team responsible for coordinating support services for Alliance Community clients. You will use your scheduling, customer service and administrative skills to match appropriately qualified and experienced Support Workers with clients, helping ensure each person receives reliable, high-quality support aligned with their individual needs and goals.

Key responsibilities

• Coordinate and finalise Support Worker rosters across short, medium and longer-term timeframes.

• Match clients with Support Workers who have the appropriate qualifications, skills, experience and training.

• Work closely with clinical, recruitment and workforce teams to maintain an appropriately skilled and available workforce.

• Develop a strong understanding of each client’s care and support requirements.

• Communicate roster information and service updates to clients, representatives, funders and other stakeholders.

• Build positive relationships with clients and seek feedback to continuously improve service delivery.

• Maintain regular communication with Support Workers, respond to queries and assist with shift requests where possible.

• Ensure client and Support Worker records are accurate, current and entered into the relevant records management system within required timeframes.

• Escalate changes in client needs, incidents, staffing concerns and emerging trends to the appropriate clinical, workforce or management team.

• Support compliance with privacy, work health and safety, employment and relevant community care requirements.

• Contribute ideas that improve scheduling processes, service quality and the overall client experience.

About you

You will ideally have experience in the community services, disability, aged care or broader community care sector, either in rostering and scheduling, administration, workforce coordination or a client-facing support role.

You will also bring:

• Strong verbal and written communication skills.

• A customer-focused approach and the ability to communicate respectfully with clients, families, Support Workers and other stakeholders.

• Empathy, patience and an understanding of the importance of reliable support for people within the community.

• Excellent organisation and time management skills, with the ability to manage competing priorities and follow tasks through to completion.

• Strong attention to detail, with the ability to work efficiently and accurately.

• Confidence using technology, including Microsoft Office, telephone systems and online records or database management systems.

• The ability to use initiative, work independently and contribute positively within a small team.

• Sound judgement, discretion and a commitment to maintaining confidentiality.

• A proactive, motivated and solutions-focused working style.

• A Certificate IV in Aged Care, Disability, Support Work or a related discipline would be highly regarded but is not essential.

Essential checks

The successful candidate will be required to hold or obtain the relevant worker screening and background checks, including:

• NDIS Worker Screening Check.

• Nationally Coordinated Criminal History Check.

• Working with Children Check or Working with Vulnerable People registration, depending on the applicable state requirements.

Why join us?

This is an opportunity to join an organisation with a strong history of developing its people and promoting from within.

• Flexible part-time arrangement: Work 24 hours per week across 3, 4 or 5 days, subject to agreement and team needs.

• Meaningful work: Contribute to services that make a genuine difference in the lives of people requiring community support.

• Additional leave: 22 days annual leave (pro-rata), including an additional day for your birthday and an additional day between Christmas and New Year.

• Market-leading parental leave: 26 weeks at full pay, subject to policy eligibility.

• Health and wellbeing benefits: Access to Fitness Passport, Employee Assistance Programs and health-related benefits.

• Financial benefits: Access to salary packaging and other corporate benefits.

• Career development: Opportunities to build your experience and progress within Alliance Community and the broader Alliance Australia organisation.

Our values

Our values guide how we work with our clients, Support Workers, colleagues and communities. We are inclusive, collaborative, caring and courageous, and we are committed to acting honestly, supporting one another and making a positive impact.

If you are an organised and relationship-focused coordinator who enjoys solving problems, supporting people and delivering reliable services, we would love to hear from you.