Scheduler

Apollo Energy Solutions Ltd.; Newcastle-Maitland; On-site; AUD 55,000 - 70,000; Full time

Job summary

Apollo Energy Solutions Ltd. in Cardiff, NSW is seeking a proactive receptionist and installation coordinator. You will be the first point of contact for customers, manage calls, messages and enquiries, and schedule solar and battery installations with installers and customers.

You will work closely with sales, operations, warehouse and installation teams to keep jobs organised and ready to go, ensuring smooth day-to-day operations.

Qualifications

• Friendly, confident and professional on the phone.
• Highly organised with the ability to manage multiple tasks.
• Strong communicator with excellent customer service skills.
• Experience in reception, administration, scheduling or coordination is valued.

Responsibilities

• Answer incoming office calls in a friendly and professional manner.
• Be the first point of contact for customer enquiries and determine needs.
• Take accurate messages and direct calls to the appropriate team member.
• Handle general enquiries relating to installations, existing jobs and services.
• Monitor and respond to general office emails and maintain accurate notes.
• Coordinate and schedule solar and battery installations based on availability.
• Contact customers to arrange and confirm installation dates.
• Review upcoming installations to ensure readiness and required documents.
• Coordinate with warehouse and operations for equipment and stock needs.
• Keep customers informed and manage concerns professionally.

Skills

Phone etiquette

Organisational skills

Communication

Teamwork

Proactive

Problem solving

Tools

CRM systems

Scheduling software

Calendars

Job description

This is a varied role combining reception and customer service with installation scheduling and coordination. You'll often be the first point of contact for customers calling Apollo Energy Solutions, so we're looking for someone who is confident on the phone, professional, approachable and genuinely enjoys helping people. Alongside reception duties, you'll coordinate our solar and battery installation calendar, communicate with customers and installers, and help make sure jobs are organised and ready to go. You'll work closely with our sales, operations, warehouse and installation teams, making you an important part of the day‑to‑day running of the business.

Key responsibilities

• Answer incoming office calls in a friendly and professional manner
• Be the first point of contact for customer enquiries and determine what customers need
• Take accurate messages and direct calls to the appropriate team member
• Handle general enquiries relating to installations, existing jobs and services
• Monitor and respond to general office emails and maintain accurate customer notes and records
• Coordinate and schedule solar and battery installations based on installer availability, location, job requirements and capacity
• Contact customers to arrange and confirm installation dates and reschedule jobs when required
• Review upcoming installations to ensure jobs are ready to proceed and check that required job information and documentation are available
• Coordinate with the warehouse and operations team regarding equipment and stock requirements
• Keep customers informed throughout the lead‑up to their installation and manage customer concerns professionally

About you

• Friendly, confident and professional on the phone
• Highly organised and good at keeping track of multiple tasks
• Strong communicator with excellent customer service skills
• Comfortable dealing with customers, tradespeople and internal staff
• Proactive and willing to take ownership rather than waiting to be told what to do
• Calm and adaptable when schedules change or unexpected problems arise
• Detail‑oriented and accurate with customer and job information
• Comfortable using computers, email, calendars, CRM systems and scheduling software
• Reliable, punctual and able to work effectively as part of a team
• Previous experience in reception, administration, customer service, scheduling or coordination would be highly regarded

About us

Apollo Energy Solutions is a growing solar and battery company based in Cardiff, NSW. We provide high-quality solar, battery and energy solutions to residential and commercial customers.