Install Operations Coordinator

Green.com.au; North Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Green.com.au is seeking an Install Operations Coordinator to manage end-to-end delivery of residential and commercial solar and battery installations. You will work closely with customers, installers and suppliers to keep jobs moving from sale to completion, ensuring a seamless customer experience.

Based in North Sydney, this full-time, office-based role emphasizes scheduling, strong stakeholder management and proactive problem solving in a fast-growing energy company.

Qualifications

• Experience in a trade, construction or field-based industry preferred.
• Previous scheduling, coordination or operations experience.
• Strong phone-based customer service or support background.
• Excellent attention to detail and accuracy.
• Able to think outside the box and solve problems quickly.
• Confident communicator with multiple stakeholders.
• Highly organized with strong follow-through.
• Proactive,
• get it done

Responsibilities

• Coordinate end-to-end scheduling for solar and battery installations.
• Build installation calendars and manage installer capacity.
• Confirm site readiness and pre-install requirements.
• Maintain relationships with subcontracted installers.
• Align availability, expectations and job requirements.
• Coordinate materials and logistics with suppliers.
• Provide proactive updates to customers throughout the process.
• Handle a high volume of inbound and outbound calls.
• Manage customer data in the CRM with attention to detail.
• Identify issues early and resolve quickly.
• Support customers with post-sale queries.
• Drive positive customer outcomes daily.

Job description

We are on the hunt for an Install Operations Coordinator to join our wonderful operations team helping more and more Australians make the switch to solar and solar batteries.

Reporting directly to our Operations Manager, you'll ensure we are a well oiled machine, liaising with our customers, installers and suppliers driving positive customer outcomes and getting the job done to the highest of standards.

This is a wonderful opportunity to step into a critical role and make your mark in a fast-paced, purpose-driven business and is in a period of rapid growth.

About Green.com.au

Green.com.au was founded by brothers David and Jonathan Green to shake up the solar and battery industry. Today, we’re one of Australia’s fastest-growing energy companies, an AFR Fast Starter, and the proud builders of a world-class customer platform.

Everyone that works here is having the time of their life. That is the culture we want to maintain and want you to be a part of it.

About the Role

We’re looking for an Install Operations Coordinator to manage the end‑to‑end delivery of residential and commercial solar/battery installations. You’ll work closely with customers, subcontracted installers and suppliers to keep jobs moving smoothly from sale to completion.

You’ll own installer relationships, manage scheduling, solve problems on the fly and ensure every customer receives a seamless experience. This role suits someone who loves structure, communicates clearly and thinks outside the box when challenges pop up.

This is a full‑time, office‑based role in North Sydney (5 minutes from The Metro and 2 minutes from North Sydney Station). You’ll join a high‑energy team that works hard Monday to Friday and celebrates every win.

What You’ll Be Doing

• Coordinate end‑to‑end scheduling for solar and battery installations
• Build efficient installation calendars and manage installer capacity
• Confirm site readiness and ensure all pre‑install requirements are met
• Maintain strong relationships with subcontracted installers
• Align availability, expectations and job requirements
• Coordinate materials and logistics with suppliers
• Provide proactive updates to customers throughout the process
• Handle a high volume of inbound and outbound calls
• Manage customer data in our CRM with exceptional attention to detail
• Identify issues early and resolve or ... quickly
• Support customers with post‑sale queries
• Drive positive customer outcomes every day

What You’ll Bring

• Experience in a trade, construction or field‑based industry (ideal)
• Previous scheduling, coordination or operations experience
• Strong phone‑based customer service or support background
• Excellent attention to detail — you catch the small things
• Ability to think outside the box and solve problems quickly
• Confident communicator who can manage multiple stakeholders
• Highly organised with strong follow‑through
• A proactive, “get it done” attitude

We love people with:

• Resilience
• Grit
• Creativity

What you’ll love about working here:

• A mission that matters – we help Aussies save money and go green
• A team that backs each other – we don’t do egos, we do excellence
• A product people rave about – check out our 5‑star reviews
• The chance to directly impact operational efficiency in a fast growing business

We are in growth mode, so if you want a role that could be the foot in the door at the right stage, this could be the job for you. We support good people, not good resumes.