Operations Manager

Woods & Co; Blacktown; On-site; AUD 150,000 - 190,000; Full time

Job summary

Woods & Co Recruitment is partnering with an established transport and logistics business to appoint an NSW/QLD Operations Manager based in Blacktown, Sydney. You will own day-to-day operations across NSW and Queensland, driving service delivery, leading teams and subcontractors, and strengthening customer relationships.

This hands-on leadership role focuses on reliable service, managing transport capacity, and achieving strong operational and commercial outcomes across two states.

Qualifications

• Proven management experience in transport or logistics with fleet operations responsibility.
• Strong leadership and the ability to coach teams across multiple locations.
• Sound commercial acumen with cost control and profitability focus.
• Excellent communication and customer relationship skills.

Responsibilities

• Oversee daily transport operations across NSW and QLD, including bookings, dispatch, and deliveries.
• Lead fleet controllers, CS staff and subcontractors/owner-drivers; drive performance.
• Build strong customer relationships and resolve service issues to increase volumes.
• Monitor costs, fleet utilisation, carrier performance, and reporting/invoicing.
• Ensure WHS, NHVR and Chain of Responsibility compliance including fatigue management.

Skills

Fleet management

Team leadership

Customer relationships

Operations reporting

Job description

Woods & Co is partnering with an established transport and logistics business seeking an experienced NSW/QLD Operations Manager to take ownership of its day-to-day operations across New South Wales and Queensland.

Based in Blacktown, Sydney, this is a hands-on leadership opportunity for a transport professional who can drive service delivery, lead teams and subcontractors, strengthen customer relationships and improve operational performance.

With responsibility across two states, you’ll play a key role in ensuring reliable service, managing transport capacity and maintaining strong operational and commercial outcomes.

What’s in it for you?

• Key leadership role overseeing NSW and QLD operations
• Opportunity to make a real impact on service delivery and profitability
• Hands-on position combining team leadership, customer relationships and operational management

What do you do?

• Oversee daily transport operations, including bookings, dispatch, fleet control, job allocation, collections and deliveries across NSW and QLD
• Lead and develop fleet controllers, customer service personnel and operations staff while managing subcontractors and owner-drivers
• Build strong customer relationships, resolve service issues and identify opportunities to increase freight volumes and customer allocations
• Monitor operational costs, fleet utilisation, carrier performance and job profitability while ensuring accurate reporting and invoicing
• Maintain compliance with WHS, NHVR and Chain of Responsibility requirements, including fatigue management and subcontractor documentation

What do you need?

• Proven management experience within transport, managed freight or logistics, with responsibility for fleet operations and service delivery
• Strong experience in transport dispatch, fleet control and managing subcontractors or owner-driver networks
• Demonstrated leadership skills, with the ability to coach teams and maintain accountability across multiple locations
• Sound commercial acumen, including cost control, operational reporting and improving profitability
• Excellent communication, problem-solving and customer relationship skills

*You will only be contacted if you are shortlisted

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.