Salesforce Tech Product Specialist – Hybrid

Riverside; Liverpool; Hybrid; AUD 99,000 - 120,000; Full time

Benefits offered by this job

Flexible working options available

Learning and development opportunities

Broad range of benefits

Job summary

Riverside is seeking a Technical Product Specialist - Salesforce to join our hybrid team. You will analyze business needs, design Salesforce solutions, configure systems, and provide ongoing support across Service, Non-Profit and Experience Cloud.

You will work with stakeholders to translate requirements into technical specs and ensure compliance. The role emphasizes proactive problem solving, continuous improvement, and delivering high-quality solutions that drive Riverside's business success.

Qualifications

• Relevant IT qualifications equivalent to a Bachelor's Degree or higher.
• Experience in product analysis, technical specifications and design.
• Proven Salesforce knowledge across Service, Non-Profit and Experience Cloud.

Responsibilities

• Analyze business requirements and design technical Salesforce solutions.
• Translate requirements into system configuration and ongoing support.
• Troubleshoot complex Salesforce issues and ensure integrations meet standards.
• Collaborate with stakeholders to deliver compliant solutions.
• Identify opportunities for continuous improvement and best practices.

Skills

Salesforce knowledge

Product analysis

Technical design

Education

Bachelor's degree or higher in IT or related field

Job description

Riverside is seeking a Technical Product Specialist - Salesforce to join our hybrid team. You will analyze business needs, design Salesforce solutions, configure systems, and provide ongoing support across Service, Non-Profit and Experience Cloud.

You will work with stakeholders to translate requirements into technical specs and ensure compliance. The role emphasizes proactive problem solving, continuous improvement, and delivering high-quality solutions that drive Riverside's business success.