Senior Salesforce Consultant — Hybrid, CRM Transformation

Talenza; Sydney; Hybrid; AUD 101,000 - 111,000; Full time

Job summary

Talenza is recruiting a Senior Salesforce Consultant to act as trusted advisor to clients, blending Salesforce expertise with business process consulting. You will work hands-on across Salesforce Sales, Service and Experience Cloud, translating business requirements into scalable solutions and leading key delivery components.

You will lead discovery workshops, map requirements to Salesforce solutions, and guide implementation from design through deployment in a hybrid, multi-market setup.

Qualifications

• Proven Salesforce CRM experience across Sales, Service and Experience Cloud.
• Experience designing and delivering medium-to-large CRM solutions.
• Strong Salesforce consulting and implementation background.
• Ability to translate business requirements into practical Salesforce solutions.

Responsibilities

• Develop solution proposals, implementation estimates and project strategies.
• Lead client discovery workshops and business process analysis sessions.
• Translate business requirements into Salesforce solutions and customer outcomes.
• Facilitate fit-gap analysis and determine appropriate configuration versus customisation approaches.
• Own Functional Solution Design documentation and assigned delivery outcomes.
• Provide Salesforce configuration, solution design and architecture across Sales, Service and Experience Cloud.
• Work with integrated systems and select appropriate technical solutions.
• Lead and support implementations from requirements gathering through development and delivery.
• Coordinate data migration activities and support deployment, PVT and smoke testing.
• Support quality assurance, testing and business UAT.
• Provide ongoing enhancements and support within Managed Services environments.
• Conduct gap analysis and identify opportunities to improve business processes.
• Mentor and provide guidance to other team members.
• Collaborate with delivery leads and project managers on project strategy, planning and estimation.
• Apply design thinking to deliver solutions focused on customer and user experience.
• Contribute to practice development through reusable assets, solution accelerators, enablement and thought leadership.

Skills

Salesforce CRM experience

Sales Cloud experience

Service Cloud experience

Experience Cloud experience

Client-facing and executive presenting

Job description

Talenza is recruiting a Senior Salesforce Consultant to act as trusted advisor to clients, blending Salesforce expertise with business process consulting. You will work hands-on across Salesforce Sales, Service and Experience Cloud, translating business requirements into scalable solutions and leading key delivery components.

You will lead discovery workshops, map requirements to Salesforce solutions, and guide implementation from design through deployment in a hybrid, multi-market setup.