Technical Product Specialist - Salesforce

Riverside; Liverpool; Hybrid; AUD 99,000 - 120,000; Full time

Benefits offered by this job

Flexible working options available

Learning and development opportunities

Broad range of benefits

Job summary

Riverside is seeking a Technical Product Specialist - Salesforce to join our hybrid team. You will analyze business needs, design Salesforce solutions, configure systems, and provide ongoing support across Service, Non-Profit and Experience Cloud.

You will work with stakeholders to translate requirements into technical specs and ensure compliance. The role emphasizes proactive problem solving, continuous improvement, and delivering high-quality solutions that drive Riverside's business success.

Qualifications

• Relevant IT qualifications equivalent to a Bachelor's Degree or higher.
• Experience in product analysis, technical specifications and design.
• Proven Salesforce knowledge across Service, Non-Profit and Experience Cloud.

Responsibilities

• Analyze business requirements and design technical Salesforce solutions.
• Translate requirements into system configuration and ongoing support.
• Troubleshoot complex Salesforce issues and ensure integrations meet standards.
• Collaborate with stakeholders to deliver compliant solutions.
• Identify opportunities for continuous improvement and best practices.

Skills

Salesforce knowledge

Product analysis

Technical design

Education

Bachelor's degree or higher in IT or related field

Job description

Technical Product Specialist - Salesforce

Job Title: Technical Product Specialist- Salesforce

Contract Type: Fixed Term Contract for 5 months

Salary:£57,113.64 Per Annum (£63,125.60 is achieved after 12 successful performance in the role) Per Annum

Working Hours:35 hours per week

Working Pattern: Monday to Friday, Hybrid

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aTechnical Product Specialist - Salesforce

Riverside Digital and Technology embeds DevOps as a key method of its delivery approach and principles, the value that it delivers relies on maintaining a certain cadence, so the role holder will make sure that all members of their DevOps Chapter work well together to deliver that value.

In this role, you will be responsible for product analysis, design, and implementation of technical solutions within the Salesforce ecosystem to meet our business needs. As a Technical Product Specialist, you will play a critical role in Salesforce projects, translating business requirements system configuration, customisation and ongoing support. You will leverage your expertise to troubleshoot complex issues, understand integrations with other enterprise systems, and ensure compliance with industry standards and regulatory requirements.

Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in translating business requirements into technical specifications and ensuring that end-users are supported.

Additionally, you will be responsible for identifying opportunities for continuous improvement, implementing best practices, and helping ensure Salesforce related projects are delivered to successful completion. This role requires a proactive and detail-oriented individual with a strong background in Salesforce, excellent problem-solving skills, and a commitment to delivering high-quality solutions that drive business success.

About you

We are looking for someone with:

• Relevant IT qualifications, equivalent to Batchelors Degree or above.
• Experience in product analysis, technical specifications and design.
• Proven Salesforce knowledge across Salesforce Service, Non-Profit and Experience Cloud.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteedinterview scheme. If you are Ethnically Diverse and demonstrateyou meet the minimum criteriafor the role you will be guaranteed an interview.