Salesforce Systems Analyst — Hybrid NSW

NSW Department of Primary Industries and Regional Development; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development is seeking a Systems Analyst to provide specialist Salesforce CRM support, admin, configuration and business analysis across the agency. You’ll work with users, vendors and tech teams to keep the platform reliable and evolving with business needs.

This hands-on role involves troubleshooting incidents, managing user access, testing new functionality, documenting requirements and supporting system releases.

Qualifications

• Experience supporting enterprise business systems, with Salesforce CRM experience highly regarded.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience gathering business requirements and supporting testing, releases, integrations and system improvements.
• Excellent communication and customer service skills with the ability to build effective stakeholder relationships.
• A collaborative approach and commitment to delivering reliable, user-focused technology solutions.
• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver’s licence and willingness to travel

Responsibilities

• Provide day-to-day support, administration and configuration of the Salesforce CRM platform.
• Investigate and resolve incidents, defects, user requests synchronisation and integration errors, and other system issues to ensure reliable platform operation.
• Configure workflows, forms, user access, security roles and system settings to support business requirements.
• Work with business users to understand requirements, document solutions and identify opportunities for improvement.
• Support testing, deployment and validation activities for system upgrades, releases and enhancements.
• Monitor integrations, data quality and system performance, escalating complex issues where required.
• Develop and maintain support documentation, knowledge articles and user guidance materials.
• Deliver responsive customer support and help drive continuous improvement of CRM capabilities and business processes.

Skills

Salesforce CRM experience

Analytical skills

Requirements gathering

Communication

Collaborative approach

Willingness to travel

Driver's licence

Education

Tertiary qualifications

Job description

NSW Department of Primary Industries and Regional Development is seeking a Systems Analyst to provide specialist Salesforce CRM support, admin, configuration and business analysis across the agency. You’ll work with users, vendors and tech teams to keep the platform reliable and evolving with business needs.

This hands-on role involves troubleshooting incidents, managing user access, testing new functionality, documenting requirements and supporting system releases.