Salesforce & Enterprise Apps Specialist

the original; Sydney; On-site; AUD 110,000 - 135,000; Full time

Job summary

Transport For NSW seeks a Technical Applications Specialist to lead the administration and continuous improvement of enterprise applications including Salesforce, ensuring reliability, data integrity, security, and compliance.

You will collaborate with stakeholders to design enhancements, manage access, deliver dashboards, and develop user training while supporting system upgrades and change initiatives.

Qualifications

• Experience administering and supporting enterprise applications, including Salesforce.
• Strong capability in system administration, data management, and security practices.
• Proven experience delivering system projects and improvements using structured project management methodologies.
• Experience developing system documentation, training materials, user guides, and providing specialist technical support.

Responsibilities

• Lead the administration, support, and continuous improvement of business applications, including Salesforce, ensuring system reliability, data integrity, security, and compliance.
• Partner with stakeholders to design and deliver system enhancements, workflow automation, technical solutions, and process improvements that meet business needs.
• Manage user access, security permissions, reporting, and governance activities across business systems, including Salesforce administration and support.
• Deliver meaningful insights through data analysis, dashboards, and reporting to support operational performance and informed decision‑making.
• Develop user capability through training, documentation, testing, and ongoing support while contributing to system upgrades, releases, and change initiatives.

Skills

Stakeholder engagement

Data analysis

Problem solving

Attention to detail

Tools

Salesforce

Workflow automation

Reporting tools

Data management

Job description

Transport For NSW seeks a Technical Applications Specialist to lead the administration and continuous improvement of enterprise applications including Salesforce, ensuring reliability, data integrity, security, and compliance.

You will collaborate with stakeholders to design enhancements, manage access, deliver dashboards, and develop user training while supporting system upgrades and change initiatives.